JOB SUMMARY:

As a key Member of the Member Services Team at the Club, the Member Services Agent is responsible for helping to facilitate outstanding Membership services for over 4,000 Members.

WAGE: $21.50 / hour to start

HOURS: This position will work the following regular shifts with the opportunity to pick up additional hours.

Saturdays: 10:00-6:30pm

Sunday: 7:30am – 12pm

Monday: 4pm – 9pm

RESPONSIBILTIES:

· Front Desk reception duties such as warmly greeting Members and Guests

· Directing phone calls and answering telephones inquiries in a timely fashion

· Ensuring Guest registration and overseeing Member entry into the Club

· Typing invoices, menus, meeting agendas, photocopying and updating the Function Events board

· Ensuring Members and Guests are informed of, and follow, Club policies, rules and by-laws

· Sorting, distributing, and preparing daily mail and magazines for members and monthly mailings

· Maintaining bookings and reservations for the Club and confirming with Members.

· Logging all purchases made at Member Services

· Sorting Member's payments

· Communicating with Co-workers and Managers on a daily basis with updates and/or information

· Assisting all departments with clerical functions where needed

· Assist in the training of current Member Services staff





· Canceling and assigning Member lockers

QUALIFICATIONS:

· Proficient experience with Word, Excel and Outlook

· Experience with Jonas Club Software an asset

· Past receptionist/administrative experience an asset

· High school graduation or post-secondary education

· Occasional early morning/evening/weekend availability required

COMPETENCIES:

· Strong guest focus – exceptional customer service skills, maintains professionalism with members and peers

· Excellent communication skills – strong English communication skills both verbal and written

· Strong interpersonal skills – approachable and creates a positive environment for members and peers

· Self driven – strong work ethic and takes pride in their work

· Organized and detail oriented – strives for high quality in their work

· Punctual and reliable – can always be counted on

· Team focused – collaborates and communicates with peers positively

All applicants must hold at the time of submitting their application Work Authorization for Canada.

Pay: From $21.50 per hour

Benefits:

- Extended health care
- On-site parking

Application question(s):

- Are you legally authorized to work in Canada?

Work Location: In person

📌 Member Services Agent/Receptionist (Vancouver)
🏢 Vancouver Lawn Tennis & Badminton Club
📍 Vancouver