MUIR Hotel : Bell Captain / Supervisor
-

Job Description
Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the Queens Marque district, MUIR offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal
- providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, MUIR is presently seeking a Bell Captain / Supervisor. The role ensures warm, professional luxury service while managing scheduling, payroll, coaching, performance, training, and recruitment. Leads from the front and actively supports their team during periods of high demand. Understands that luxury hospitality is built upon anticipation and genuine human connection. Possesses a strong sense of ownership for the guest experience and hotel presentation. Holds themselves and others accountable to high service standards. Model, coach, and uphold Muir's service culture and Forbes Travel Guide standards while identifying opportunities to exceed guest expectations. Prepare schedules aligned with business demands, complete payroll accurately and on time, and monitor labour productivity and operational efficiency without compromising service standards. Set clear performance expectations, provide coaching, recognition, and ongoing feedback, address performance concerns promptly and fairly, and support employee development and career growth.



Collaborate with Front Office, Concierge, Housekeeping, Security, Valet, and other operational teams to ensure a seamless guest journey, resolve operational challenges, support service recovery, and contribute to Rooms Division performance. Minimum one year of progressive leadership experience within luxury hospitality operations preferred. Previous Bell Services, Guest Services, Rooms Division, or Front Office leadership experience required. Demonstrated success leading, coaching, and developing high-performing teams. Ability to work a flexible schedule, including evenings, weekends, and holidays. Previous experience within a Forbes Travel Guide-rated property is considered a significant asset. Fast-paced Five-Star Luxury Collection Hotel; Awarded Four Stars in the prestigious Forbes Travel Guide Star Awards; A team of like-minded hospitality professionals that share a passion for service; Back of house experience that puts employees first. Eligible for $500 signing bonus upon completion of probationary period ~ Company scholarship program for employees and family members ~ Flexible work schedule ~One earned day off every two months based on attendance ~ Access to our gym and fitness facilities ~ Comprehensive Extended, Health, and Dental benefits ~ Opportunity to Participate in the Employer sponsored retirement savings program ~ Access to Marriott employee travel perks ~ Access to Employee and Family Assistance Program ~ Employee centric back of house experience Our commitment to Diversity & Inclusion:

📌 MUIR Guest Services (Canada)
🏢 Muir Hotel
📍 Canada