Serve Mercedes-Benz Richmond customers through automotive service advising, repair communication, and appointment scheduling in a customer-focused dealership. Dilawri seeks a Service Advisor passionate about the automotive industry and ready to support a growing team. You will welcome customers, identify repair needs, explain recommendations, and coordinate service progress. The work requires clear communication, organization, and customer service.

Key Responsibilities
Welcome customers and gather vehicle repair information Schedule service appointments and answer incoming inquiries Complete vehicle inspections and internal repair orders Monitor repair orders, job status, and customer updates Explain service recommendations, warranty details, and loaner policies

Requirements:
Minimum two years of automotive Service Advisor experience Explicit written and oral communication skills Ability to interpret customer vehicle concerns accurately Strong organization and task prioritization abilities Computer literacy; CDK or Dealer-FX experience is an asset Apply your automotive service knowledge, communication skills, and organization at Mercedes-Benz Richmond within the Dilawri group.

📌 Mercedes-Benz Service Advisor (Canada)
🏢 Dilawri Group of Companies
📍 Canada