Bilingual Order Entry – Customer Service Representative

Pet Science Ltd. | Brampton, Ontario

About Pet Science Ltd.

Founded in 1986 in Brampton, Ontario, Pet Science Ltd. is a leading Canadian wholesale supplier of products, services, and solutions for companion animals and pet specialty retailers. We partner with leading manufacturers to bring premium pet products to market.

With operations in Brampton, Mississauga, and Laval, we represent more than 50 leading manufacturers and serve over 2,000 retail partners across Eastern Canada.

Position Overview

Pet Science Ltd. is seeking a detail-oriented, organized, and customer-focused Bilingual Order Entry – Customer Service Representative to join our team.

This position plays an important role in supporting our retail partners by processing orders accurately and efficiently while delivering professional, responsive customer service. The successful candidate will also assist with various administrative and customer service functions to support the department's daily operations.

Key Responsibilities

- Process customer orders accurately and within established deadlines via fax, email, telephone, and online ordering platforms.
- Verify order information and maintain accurate data within the company's systems.
- Respond to customer inquiries, resolve routine issues, and provide timely, professional assistance.
- Review and process web-based order submissions.
- Verify product availability and communicate any discrepancies, substitutions, or changes to orders to our retail partners.
- Work collaboratively with the Customer Service team to ensure effective order processing and a positive customer experience.
- Assist with additional administrative and customer service duties as required.

Qualifications and Requirements

- Fluency in French and English, both written and verbal, is required.




- Excellent communication and customer service skills, with a professional and courteous approach.
- Previous experience in order entry, data entry, or an administrative customer service role.
- Strong attention to detail and a commitment to accuracy.
- Excellent organizational skills and the ability to manage competing priorities and meet deadlines.
- Basic to intermediate computer skills, including Microsoft Office applications; experience with Microsoft Dynamics GP (Great Plains) is an asset.
- Ability to work independently while contributing effectively as part of a team.
- A positive attitude, willingness to learn, and a commitment to providing excellent service.

Experience

- One to three years of office, administrative, or customer service experience preferred.
- Previous experience in order entry or data entry is preferred.

Physical and Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, skills, abilities, and physical requirements described are representative of those required to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Employment Details

Job Type: Full-time
Work Location: In person – Brampton, Ontario
Schedule: Day shift

Perks

- Dental care
- Extended health care
- RRSP matching

Compensation

Compensation will be determined based on several factors, including relevant experience, education, skills, and work location. Pet Science Ltd. offers a competitive compensation package and employee benefits.

Join the Pet Science Ltd. team and help us deliver exceptional service to our retail partners across Eastern Canada.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Extended health care
- RRSP match

Work Location: In person

📌 Bilingual FRENCH (Mandatory)/ENGLISH Order Entry - Customer Service Representative (Brampton)
🏢 Pet Science
📍 Brampton