Bilingual Customer Experience Representative (French/English) B2B Customer Service | Key Accounts | Order Management Belleville, Ontario — Relocation Opportunity for Ottawa Candidates Permanent | Full time | Office-Based

Salary:
$54,400–$56,600 + Annual Bonus + Benefits + Additional Perks Kellow Recruiting is partnering with a rapidly growing global sports and outdoor products company to recruit a Bilingual Customer Experience Representative for its Belleville, Ontario operation. This is an opportunity to build a career with an internationally recognized organization whose premium products are enjoyed by athletes, outdoor enthusiasts and active individuals around the world. If you're open to relocating to Belleville, this could be an excellent opportunity to enjoy a different pace of life while continuing to build your career with a global company. MORE THAN A CUSTOMER SERVICE POSITION This is not a traditional call centre role. You'll work with specialty retailers, key accounts and internal sales teams across North America, helping ensure orders are processed accurately, inventory is available and products reach customers on time. You'll become a trusted point of contact for business customers, solving problems, managing priorities and strengthening relationships. The role combines customer service, account coordination, order management and supply chain support in a fast-paced, collaborative setting. Support French and English-speaking specialty retailers and key accounts across North America. Manage customer orders, inventory availability, substitutions and delivery updates.



Monitor order status and resolve processing issues, shipment delays and delivery blocks. Work closely with sales, distribution and internal teams to resolve customer concerns. Use SAP and other systems to maintain order accuracy and monitor service performance. Prepare reports, identify recurring issues and recommend process improvements. Build lasting customer relationships through responsive, professional service. Fluency in French and English, both written and spoken, is essential. Approximately 1–3 years of customer service, account coordination or order management experience. Experience supporting business customers, retailers, distributors or sales teams. Strong Microsoft Office skills, particularly Excel and Outlook. SAP, ERP, EDI or Salesforce experience is an asset. Interest in sports, outdoor recreation or consumer products is an advantage. We're equally interested in candidates from manufacturing, distribution, retail supply chains and other B2B environments who understand customer relationships and order management. 54,400–$56,600 annual salary, annual bonus opportunity and merit increases Company pension, medical, dental and vision coverage, life and disability insurance Belleville offers a welcoming community on the Bay of Quinte, with access to outdoor recreation, waterfront activities and a more relaxed lifestyle. This is a permanent position based in Belleville, Ontario. Applicants from Ottawa and surrounding communities must be willing to relocate. Relocation assistance has not been confirmed. #

📌 Bilingual Customer Experience Representative (Canada)
🏢 Kellow Recruiting
📍 Canada