Use bilingual customer service and collections expertise remotely with BMO, advising customers on payments and resolving high-risk accounts. Support customers across Ontario.

This Bilingual Account Specialist serves BMO’s Customer Shared Services group. You will review delinquent, high-risk, and written-off accounts while providing collections-related sales and service. The work includes payment strategies, loss mitigation, negotiation, customer communications, and escalation support.

Key Responsibilities:

- Review delinquent, high-risk, and written-off accounts
- Advise customers on payment and collections strategies
- Execute loss mitigation processes for non-performing accounts
- Handle incoming calls and complex escalated requests
- Prepare reports,



dashboards, and customer documentation

Requirements:

- Customer service expertise supporting trust and confidence
- Robust negotiation and interpersonal skills
- Ability to analyze account data and collection probability
- Knowledge of collections strategies, practices, and trends
- Ability to follow policies, procedures, and regulations

Apply bilingual customer service, negotiation, and collections knowledge while supporting BMO customers and protecting the Bank’s interests remotely.

📌 Bilingual Consumer Collections Specialist (Montreal)
🏢 Bank N.a.
📍 Montreal