Studio Sales & Front Desk Associate (Part-Time | Multiple Shifts)

SheBoss Studio | Toronto, ON

Pay: $19–$22 per hour + Performance-Based Sales Bonuses

About SheBoss Studio

SheBoss Studio is a boutique Pilates and wellness studio located in Toronto, dedicated to helping clients move better, feel stronger, and build confidence through exceptional instruction and personalized experiences.

We are looking for experienced, outgoing, and sales-driven Studio Sales & Front Desk Associates to join our growing team.

Previous experience working in a Pilates studio, fitness studio, gym, yoga studio, wellness studio, or similar membership-based fitness/wellness workplace is required.

This is not a traditional receptionist or general retail position. We are looking for individuals who understand the client journey, from initial inquiry and introductory offers to membership conversion, retention, and long-term client relationships.

The primary focus of this role is membership sales, lead follow-up, client conversion, and retention, while also delivering an exceptional front desk experience.

You will connect with prospective and existing clients by phone, text, email, and in person, understand their goals, recommend suitable memberships or packages, and confidently guide them toward becoming long-term SheBoss clients.

If you enjoy building relationships, are comfortable making outbound sales calls, and take pride in achieving results while providing outstanding customer service, we would love to hear from you.

Key Responsibilities

Sales, Lead Follow-Up & Client Retention

- Proactively follow up with new leads by phone, text, and email.
- Make outbound calls to prospective clients and introductory offer participants.
- Build relationships with new clients throughout their introductory experience.
- Understand clients' goals, preferences, schedules, and fitness needs.
- Confidently explain and recommend memberships, class packages, private sessions, and studio services.
- Convert prospective and introductory clients into long-term members and package holders.
- Follow up with clients who have not purchased and address questions or objections professionally.
- Re-engage inactive clients and support ongoing client retention.
- Maintain accurate client records, lead information, and follow-up activities in Mindbody.
- Manage assigned leads through the sales process and ensure timely follow-up.
- Take initiative, identify sales opportunities, and contribute to membership growth.

Front Desk & Client Experience

- Warmly welcome clients and manage class check-ins.
- Build genuine relationships with new and existing clients.
- Answer phone calls, emails, and general studio inquiries professionally.
- Assist with bookings, scheduling, memberships, and basic account questions.




- Conduct studio tours and introduce prospective clients to our services.
- Gather client feedback and communicate relevant information to management.
- Create a welcoming, polished, and professional studio experience.

Studio Operations & Support

- Maintain a clean, organized, and presentable front desk and reception area.
- Assist with light studio tidying and equipment resets when needed.
- Help prepare studio spaces for upcoming classes.
- Communicate client concerns, feedback, and operational needs to management.
- Work independently and take ownership of responsibilities during assigned shifts.

Required Qualifications

We are specifically seeking candidates with:

- Previous work experience in a Pilates studio, fitness studio, gym, yoga studio, wellness studio, or comparable membership-based fitness/wellness business.
- Experience in membership sales, lead conversion, client retention, or fitness/wellness service sales.
- Confidence communicating with prospective clients both over the phone and in person.
- Comfort making outbound follow-up calls and having genuine sales conversations.
- Strong interpersonal, relationship-building, and communication skills.
- A friendly, professional, polished, and approachable personality.
- Excellent organization, attention to detail, and follow-through.
- The ability to take initiative, manage priorities, and work independently.
- Comfort using booking software, CRM systems, and client-management platforms.
- A genuine interest in Pilates, fitness, health, and wellness.
- Reliable attendance and consistent availability for the selected schedule.

Mindbody experience is a strong asset.

Please note: General retail, cashier, or customer-service experience alone does not meet the experience requirements for this position.

Available Part-Time Shifts

We are hiring multiple associates to cover the following schedules:

Shift 1: Weekday Mornings | 10 Hours per Week

- Monday to Thursday: 8:30 AM–11:00 AM

Shift 2: Weekday Evenings | 10 Hours per Week

- Monday to Thursday: 5:30 PM–8:00 PM

Shift 3: Friday & Weekends | 9.5 Hours per Week

- Friday: 8:30 AM–11:00 AM
- Saturday: 8:30 AM–12:00 PM
- Sunday: 8:30 AM–12:00 PM

You are not required to be available for all three schedules.

Please apply for the shift that best matches your availability.



Candidates who can cover more than one schedule are encouraged to indicate their additional availability.

Consistent availability for all days and hours within your selected shift is required.

Compensation & Benefits

- $19–$22 per hour, based on relevant experience.
- Performance-based sales bonuses.
- Consistent part-time schedule.
- Complimentary Pilates classes.
- Casual dress.
- Professional development opportunities.
- Supportive, professional studio environment.
- Opportunity for additional hours and increased responsibility based on performance and studio needs.

How to Apply

If you have experience in a Pilates, fitness, gym, yoga, or wellness studio and enjoy combining relationship-building with membership sales, we would love to hear from you.

Please submit your resume along with a brief introduction outlining:

- Your previous Pilates, fitness, gym, yoga, or wellness studio experience.
- Your experience with membership sales, lead follow-up, and client conversion.
- Which shift you are applying for: Weekday Mornings, Weekday Evenings, or Friday & Weekends.
- Any additional shifts you may be available to cover.
- Why you would be a great fit for SheBoss Studio.

Email: [email protected]

We look forward to welcoming motivated, reliable, and client-focused individuals to the SheBoss Studio team.

Job Type: Part-time

Pay: $19.00-$22.00 per hour

Benefits:

- Casual dress
- Flexible schedule

Application question(s):

- Are you comfortable making outbound phone calls to prospective clients, following up after introductory offers, and confidently recommending memberships or packages? Please briefly describe your experience with this type of sales outreach.
- Which of the following schedules are you consistently available to work?

*Shift 1 – Weekday Mornings:* Monday–Thursday, 8:30 AM–11:00 AM

*Shift 2 – Weekday Evenings:* Monday–Thursday, 5:30 PM–8:00 PM

*Shift 3 – Friday & Weekends:* Friday, 8:30 AM–11:00 AM; Saturday & Sunday, 8:30 AM–12:00 PM

Please select all schedules you can fully commit to.

- Do you have at least one year of professional experience working in a Pilates studio, fitness studio, gym, yoga studio, or membership-based wellness centre? If yes, please provide the business name, your position, and the length of your employment.
- This is an on-site position at 3366 Yonge Street, Toronto. Can you reliably commute to the studio and arrive on time for all your scheduled shifts?
- Have you previously been responsible for selling fitness or wellness memberships, class packages, or services? If yes, briefly describe your sales responsibilities and experience converting prospective clients into paying customers.

Experience:

- Sales: 1 year (required)

Language:

- Fluent English (required)

Work Location: In person

📌 Studio Sales & Front Desk Associate (Old Toronto)
🏢 SheBoss Studio
📍 Old Toronto