À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Join our team and what we’ll accomplish together

Are you someone who speaks both "business" and "technology"? We're looking for a Business Analyst - Requirement Specialist - Health and Welfare Administration to help our clients transform how they manage employee benefits and HR workflows. You'll be the bridge between what our clients need and what our development teams build—translating complex business problems into elegant, integrated solutions that actually work.

What You'll Do

Work Directly with Clients & Internal Partners You'll partner with HR leaders, payroll teams, and business stakeholders to understand their real-world challenges. This isn't just about collecting requirements—you'll dig deeper to uncover what's actually driving their needs, then translate that into clear, detailed specifications that guide implementation and configuration of our RBS platform.

Design Solutions That Connect Systems Benefits administration doesn't exist in a vacuum. You'll navigate the intersection of payroll, financial transactions, document management, reporting, and telephony systems. Your job is to make sense of how they all work together and ensure our solutions fit seamlessly into clients' existing workflows.

Drive Implementation Forward From scoping to testing to launch, you'll be hands-on throughout the implementation lifecycle. You'll collaborate with solution architects, functional leads, and QA teams to validate that what we're building actually solves the problem. You'll also stay on top of changes and keep stakeholders aligned when things shift.

Stay Current & Build Expertise The benefits and HR tech space is evolving fast. You'll grow your knowledge through internal training, industry certifications,



and self-directed learning—keeping yourself sharp on both domain expertise and emerging trends in technology-driven HR solutions.

What you bring

Your Foundation

- 3–5+ years of experience in benefits administration, HR/payroll, or business requirements analysis in a technology-focused environment
- Strong working knowledge of business process modeling, process mapping, requirements gathering, and project management
- Solid grasp of agile methodologies and how to work within them

How You Work

- Exceptional communication skills (written and verbal)—you translate complexity into clarity
- Strong organizational skills and the ability to juggle multiple stakeholders and priorities without dropping the ball
- Independent, self-directed, and comfortable taking initiative and exercising good judgment
- Customer-focused mindset; you understand that everything you do ultimately impacts end-users

Your Skills & Mindset

- Analytical problem-solver who thinks creatively and isn't afraid to challenge the status quo
- Comfortable with technology and eager to learn new platforms and tools
- Strong negotiation and conflict management skills—you can navigate competing priorities with grace
- Demonstrated risk management thinking—you anticipate problems before they happen

Nice to Have

- Understanding of web and mobile user experience design
- Experience with workflow automation
- Background in HR, benefits administration, or related domains

Salary Range: $75,000 - $95,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:





- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension
- Chance to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more…

Job Type: This is for a current vacancy.

À propos de nous

Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.

À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.

Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.

Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.

📌 Business Analyst, Requirement Specialist - Health and Welfare Administration (Toronto)
🏢 TELUS Health
📍 Toronto