Shape national customer experience strategy at Belron Canada, using omnichannel leadership and customer insights to improve every engagement. This hybrid prospect spans enterprise transformation.

As National Manager, Customer Experience, you will define the Customer Experience vision and align it with business objectives. You will lead initiatives across the journey, from lead generation through in-store experiences, while influencing senior stakeholders. The mandate combines innovation, loyalty, retention, and measurable business results.

Key Responsibilities:

- Define and lead comprehensive national Customer Experience strategy
- Mobilize stakeholders around the Customer Experience vision
- Lead multidisciplinary SEA, Solutions, Regen, and 1-to-1 Marketing teams
- Guide Qualtrics, Salesforce, and PAT technology roadmaps




- Monitor conversion, NPS, handling time, and customer satisfaction

Requirements:

- University degree in Business Administration or related field
- Eight-plus years of senior Customer Experience leadership experience
- Experience with marketing automation tools and CRM platforms
- Experience scaling customer success teams, systems, and processes
- Strong analytical, communication, and cross-functional leadership abilities

Lead Belron Canada’s customer experience transformation through omnichannel strategy, innovation, loyalty, retention, and data-informed leadership.

📌 National Customer Experience Director (Montreal)
🏢 Belron International
📍 Montreal