About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are responsible about culture, we are serious about technology, we are reliable about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a remote position. You can work from home and be located anywhere in Ireland, UK, Sweden, France, Germany, the Netherlands, Belgium or Italy.

About the team

In this customer-facing advisory role, you will help customers and internal teams troubleshoot and optimize solutions built on the Kinaxis Maestro platform.



You bring deep Maestro expertise (solution development/authoring and integrations), strong supply chain planning domain knowledge, and a consulting mindset focused on outcomes, adoption, and best practices.

You will work closely with Product, Sales, Professional Services and Support teams, collaborating to drive customer success. You will also provide guidance and advocate for the Center of Excellence point of view on Kinaxis’ best practices within the broader Kinaxis eco-system.

What you will do

- Act as a customer-facing advisor, articulating the value of Kinaxis and Maestro and serving as a supply chain planning subject matter expert across the customer journey.
- Lead investigation of complex planning behaviors by analyzing data, configurations, and algorithms; identify root cause and drive plans to rapid resolution with cross-functional teams
- Provide functional and technical guidance during solution design and development, ensuring teams effectively leverage Maestro capabilities and deliver scalable, maintainable implementations
- Define, document, and present Maestro best practices (e.g., authoring standards, data modeling, integration, and performance considerations) to customers, partners, and internal teams
- Drive continuous value and adoption by aligning on business objectives and recommending tactical and strategic improvements (process, data, and configuration)



that improve customer outcomes
- Partner with Product to translate customer challenges into clearly defined use cases and to validate that new features and best practices meet market needs
- Advise on and support Maestro integrations and data, including troubleshooting data quality and end-to-end process impacts

What we are looking for

- Bachelor’s degree in Supply Chain, Computer Science, Engineering, Statistics, Information Technology, or a related field
- 7-10 years of relevant experience in supply chain planning and/or business software consulting, including customer-facing advisory/consulting experience
- 4+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting)
- Strong understanding of one or more planning processes (e.g., S&OP;, demand planning, supply planning, production planning, inventory management)
- Proven analytical problem-solving skills—able to synthesize complex information, determine root cause, and guide stakeholders to the best course of action
- Excellent communication, facilitation, and presentation skills; comfortable influencing across Product, Sales, Professional Services, Support, partners, and customers
- Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer satisfaction
- Ability to travel 25-40%

Nice to have

- Maestro certifications and/or demonstrated experience with ERP systems
- Experience with data and integration tooling
- Experience developing customer enablement materials (playbooks, standards, best-practice guides) and delivering training

#Senior #LI-CS1

Work With I

📌 Center of Excellence Advisor (Montreal)
🏢 Kinaxis
📍 Montreal