Support users and deliver systems training in downtown Montreal, applying Windows expertise and technical problem-solving skills daily.

This user and training support position serves internal and external users within an key health care organization. You will troubleshoot software, hardware, and network connectivity issues while managing requests through ticketing systems. The role also supports training programs, technical documentation, and user guides.

Key Responsibilities:

- Provide application support to internal and external users
- Diagnose software, hardware, and network connectivity issues
- Track, prioritize, and resolve requests through ticketing systems
- Train users on systems and office applications
- Create and update technical documentation and user guides

Requirements:

- Degree in computer science, information technology, or related field
- Three to five years of similar experience
- Fluency in French and technical English support ability
- Proficiency with Windows, Microsoft Office, and Microsoft Dynamics
- Experience with C2, Jira, or other ticketing systems

Apply your user support, training, documentation, and troubleshooting expertise as an IT Technician in downtown Montreal.

📌 IT User Support and Training Technician (Montreal)
🏢 Personnel ALTER EGO
📍 Montreal