We are seeking a agile and customer-focused Automotive Service Advisor to join our team. In this role, you will be the vital link between our customers and our skilled technicians, ensuring a seamless experience from vehicle drop-off to pick-up. Your mechanical knowledge, dealership experience, and excellent customer service skills will drive customer satisfaction while supporting our sales efforts through upselling and technical explanations.

Responsibilities

- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
- Provide detailed explanations of recommended repairs and services, leveraging mechanical knowledge to educate customers effectively
- Write accurate repair orders, including all necessary details for technicians to perform work efficiently
- Upsell additional services or maintenance based on customer needs and vehicle condition to maximize shop productivity
- Manage cash handling transactions securely and accurately at the point of sale
- Follow up with customers post-service to ensure satisfaction and foster long-term relationships




- Coordinate with technicians to prioritize repairs and communicate timelines clearly to customers

Requirements

- Dealership experience or automotive service background preferred
- Strong mechanical knowledge with hands-on mechanic experience is highly advantageous
- Excellent customer service skills with a positive, energetic attitude
- Ability to explain technical issues clearly to customers of varying knowledge levels
- Experience in automotive repair, sales, upselling, and cash handling is required
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail

Join us and be part of a team dedicated to delivering exceptional automotive care! We value energetic individuals who thrive on helping customers get back on the road quickly and confidently. This is a paid position committed to supporting your growth in the automotive industry.

Pay: From $39,000.00 per year

Work Location: In person

📌 Automotive Service Advisor (St. James Industrial)
🏢 Canada Auto
📍 St. James Industrial