JOB DESCRIPTION

Manage customer accounts within assigned portfolio by engaging in phone calls and/or emails. This includes negotiating payment arrangements as well as building relationships with customers in order to understand their needs and issues Monitor and manage “shipment hold/notification” screen within authorized limits Enlist the efforts of the Operations team and Senior Management when necessary to accelerate the collection process Communicate and follow up within specified timelines with Operations regarding customer disputes Analyze unapplied amounts within company specified timelines Identify problem accounts and provide recommendations related to recovery Maintain compliance with required internal controls and departmental procedures Maintain accurate documentation of all collection efforts,



and provide updates on collection activity Prepare and monitor monthly cash forecast for specific portfolio Achieve defined individual and department goals Assist with any other duties as required

Skills:

Enthusiastic about collections and committed to providing excellent customer service Minimum of 5 years of experience actively working in a rapid paced Credit and Collections environment Effective business writing and professional communication skills High degree of dedication, ownership and initiative Ability to work independently and perform in a team environment Strong organizational skills; ability to multi-task and prioritize.

Language: Spanish is required

Education:

3 years of experience with College Degree, or 5 years with High School Diploma

Pay: $20.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Accounts Receivable Representative (Etobicoke)
🏢 OPUSING
📍 Etobicoke