Lead claims fraud management and SIU operations at Desjardins, using analytics and investigations to strengthen prevention, detection, and risk mitigation.

Reporting to the Director, this Manager oversees end-to-end Special Investigations Unit operations within the Claims Department. You will guide fraud priorities, governance, compliance, and operational performance while supporting strategic business objectives. The work includes partnerships with stakeholders, regulators, law enforcement, and industry associations.

Key Responsibilities:

- Lead end-to-end SIU and fraud management strategies
- Use analytics, reporting, and metrics to improve performance
- Maintain fraud policies, controls, and governance frameworks
- Monitor emerging fraud trends and organized fraud activity
- Develop high-performing teams through coaching and workforce planning

Requirements:

- Bachelor's degree in a related field
- At least nine years of relevant experience
- Six years of management experience
- Robust French and English communication skills
- Advanced intermediate knowledge of fraud governance and compliance

Bring SIU leadership, fraud analytics, investigation expertise, and strategic judgment to Desjardins Claims operations.

📌 Claims Fraud Management Manager (Montreal)
🏢 Desjardins Technology Group
📍 Montreal