Career Opportunities: CSA - Core and Security (104878)

Requisition ID104878-Posted10/29/2026-Professional non-management

Department: Patient Access & Core Services - Lumeo

Position Number: 50070482

Hours of Work: Temporary Full time Position (Approximately 4 months); On-Call

Days Shifts: 0800-1600

Pay Band: Band U - $38.26-$42.38

Union: CUPE

Location: Remote

Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.

PRIMARY FUNCTION:

The Clinical Systems Analyst is responsible for supporting, maintaining, updating and optimizing a product component of the Regional Health Information System (RHIS) for the South East Hospital Cluster, including providing rotational on-call support, gathering requirements from end-users, performing system testing and implementing workflow updates and changes.. Works under general supervision of the Manager and with the technical direction of more experienced senior specialists and system analysts.

Within this role the employee is accountable for contributing to the delivery of the Regional Health Information System (RHIS) strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

PRINCIPLE RESPONSIBILITIES:





- Oracle Cerner system configuration and Production Support - Provides HIS system support and on-call service as required; coordinates problem resolution related to end-user issues or errors, support enhancement and optimization of the system.
- Provide day-to-day support for Oracle core applications and system functionality Including but not limited to:
- administer user access and security roles across Oracle applications
- Create, modify, and deactivate user accounts following established governance and access management processes
- Maintain role-based access controls
- Maintain Oracle organizational, facility, location, and security build
- Configure and validate security positions
- Supports the system by following ITIL best practices for incident, problem and change management to meet established service level objectives
- Documents system issues and resolutions for future reference
- Provides end-user system support by troubleshooting issues and break-fixes and performing root cause analysis
- Attends Change Control Board meetings and presents change requests that are related to an incident
- Gathers feedback from the end users about system performance and develops potential solutions for identified problems while exercising regional change management processes and policies
- Manages end-user requests by performing resolution analysis and research, conducting unit and integrated tests, and implementing as per change management policies




- Works closely with clients and other stakeholders to understand workflow changes and issues that require analysis and resolution
- Maintains the product component across Oracle Cerner system domains (e.g., Dev, Test, Production) as per regional domain management strategy
- Executes system unit testing and integration testing for implementing new releases, upgrades, fixes and other changes; work with the Lumeo team to identify mission critical business process scenarios and core Cerner functionality to be tested<
- Performs updates and system maintenance activities specific to the product component
- Supports product component enhancements and optimizations, as well as new application implementation or integrations, as required
- Performs quality assurance and checks before migration of changes to production
- Provides on-call support on rotational basis

- Process Improvement and Change Management – works on pro jects focused on enhancing or optimizing the RHIS, as well as executing all phases of the software development life cycle. Examples include:

- Supports the Senior CSA and Senior Clinical Systems Specialist to understand and document unique business requirements
- Supports the Senior CSA and Senior Clinical Systems Specialist to develop and analyze functional specifications and translate them into technical opportunities
- Supports the Senior CSA and Senior Clinical Systems Specialist to Integrate systems and reconcile requirements across stakeholder groups
- Documents system issues and resolutions for future reference
- Supports the Senior CSA and Senior Clinical Systems Specialist to

📌 CSA - Core and Security (Montreal)
🏢 Kingston Health Sciences Centre
📍 Montreal