Job Description

At Rashmi’s Bakery, we believe every celebration deserves a sweet, secure, and joyful treat. As Canada’s leading egg-free and nut-free bakery—with a growing range of vegan and gluten-free options—we’re proud to serve families, food lovers, and allergy-conscious customers across the GTA. We are looking for a warm, energetic, and customer-focused team member to help us continue spreading smiles, one cake at a time.

About the Role

As a Customer Service Representative, you’ll be the friendly face (and voice) of Rashmi’s Bakery. This full-time position (30+ hours/week) goes beyond the counter—you’ll assist with orders, support cake decorating, and help keep our store running smoothly. If you love helping people, thrive in a quick-paced environment, and have a sweet tooth for teamwork, we’d love to meet you!

Key Responsibilities

- Greet and assist customers with orders, pickups, and inquiries
- Answer phone calls and emails with professionalism and care
- Enter orders into our computer system accurately
- Support cake decoration tasks like printing edible photos and preparing accessories
- Prepare and package cakes, pastries, and baked goods
- Maintain stock levels and organize front-of-store displays
- Keep the store, equipment, and utensils clean and organized
- Work evenings, weekends, and overtime as needed
- Assist with other duties as assigned by managers and supervisors





What We’re Looking For

- Friendly, outgoing personality with a passion for customer service
- Strong verbal and written communication skills
- Strong computer skills (email, internet, order entry)
- Ability to multitask and stay organized in a busy setting
- Flexible availability, including evenings, weekends, and occasional overtime
- Previous experience in retail, food service, or bakery settings is a plus

Location

Rashmi's Bakery has two GTA locations:

Brampton – 110 Pertosa Drive, Unit 9, Brampton, ON
Mississauga – Unit #9, 3611 Mavis Road, Mississauga, ON L5C 1T7

This role may be based at either location, with flexibility to support both as needed.

Why Join Rashmi’s Bakery?

We’re more than a bakery—we’re a community hub where every cake tells a story. As part of our team, you’ll enjoy:

- A clean, friendly, and inclusive work environment
- Training and growth opportunities
- The joy of helping customers celebrate life’s sweetest moments
- Being part of a proudly Canadian, family-run business that values safety, creativity, and connection

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Expected hours: 30.0 – 40.0 per week

Ability to commute/relocate:

- Brampton, ON L6X 5E9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Customer Service Representative (Brampton)
🏢 Rashmi's Bakery
📍 Brampton