The F&B; Captain plays a key leadership role in ensuring an exceptional dining experience for guests at Vida Cucina Italia. Acting as a liaison between the front-of-house and kitchen teams, the Captain leads by example, supports service staff, assists with guest relations, and helps maintain the highest standards of hospitality, cleanliness, and operational excellence.

Availability: Tuesdays to Saturdays - 4.00PM to 11.00PM

Duties:

§ Maintain a clean, organized, and welcoming front-of-house environment at all times.

§ Manage reservations by phone, online, and in person. Record guest requests and special occasions and share details with the appropriate departments.

§ Greet guests, confirm reservations, provide wait time updates, and escort guests to their tables.

§ Manage seating arrangements and balance table sections to maintain smooth service.

§ Answer guest questions about menus, promotions, food and beverage offerings, and restaurant services.

§ Resolve guest concerns and complaints professionally to ensure a positive experience.

§ Provide daily direction to hosts and servers regarding seating, table assignments, and service flow.

§ Support and uphold service standards, guest service excellence, allergy awareness, and responsible beverage service.

§ Assist with orientation, training, and development of new team members.

§ Act as the main communication link between the kitchen, service team, and restaurant leadership.





§ Monitor restaurant operations throughout service and assist with opening, closing, and shift duties.

§ Follow all health, safety, sanitation, and company policies and report concerns promptly.

§ Perform other duties as assigned.

Qualifications:

§ Minimum two (2) years of restaurant host experience.

§ Valid Smart Choices Responsible Beverage Service Certification issued by the Province of Manitoba.

§ Robust organizational and time-management abilities.

§ Ability to work independently and collaboratively within a team environment.

§ Demonstrated commitment to delivering exceptional guest experiences.

§ Previous experience as a Host/Hostess, Captain, Supervisor, or similar leadership role in an upscale or fine dining restaurant.

§ Experience using OpenTable or similar reservation management systems.

§ Knowledge of food, wine, beverage service, and hospitality standards.

§ Exceptional guest service and hospitality mindset.

Commitment to Diversity & Inclusion:

The Fort Garry Hotel is an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

Pay: From $22.84 per hour

Benefits:

- Discounted or free food

Experience:

- Fine dining: 3 years (required)

Language:

- English (required)

Work Location: In person

📌 Vida Captain ( Fort Garry Hotel) - Term Position (Winnipeg)
🏢 Fort Garry Hotel, Ascend Collection - Choice Hotels Canada
📍 Winnipeg