Hello, friend. We're The Mule Hamilton, and we're looking for our next Front-of-House Manager!

What's an "Other Bird"?

The Other Bird is a Hamilton-based hospitality family that includes The Mule, Rapscallion & Co. and Henry's on James. We're a young, growing and fun-loving company that believes in providing amazing culinary and service experiences.

The Basic Gist

The Front-of-House Manager works under the direction of The Mule's General Manager and Assistant General Managers to ensure the success of The Mule Hamilton's front-of-house team. This position is directly responsible for organizing and overseeing the front-of-house department.

That's a lot of hats, and the FOH Manager wears them all (stylishly) by delivering clear, consistent communication and organizational prowess.

How Much Work & When

- Full time, 5 shifts per week: 3 management shifts and 2 impact shifts
- Management shifts: running the floor and leading staff development
- Impact shifts: you're on the floor as part of the FOH team and earn gratuities
- Must be able to balance your weekly schedule based on business needs, and adjust hours for administrative, social or other needs outside normal business hours

The Job: Operations (or The Day-To-Day Stuff)

- Run the floor on management shifts, ensuring guests are given prompt, attentive and unobtrusive service at all times
- Lead staff development: coach, train and support every FOH team member to keep growing and improving, including training and orientation of new team members
- Liaise with the General Manager, Assistant General Managers, Bar Manager and BOH Management to ensure effective cooperation and communication at all times
- Take a proactive role in encouraging teamwork, cooperation, productivity and a positive attitude within the working environment
- Be able to access and understand all functions of Toast, 7Shifts, Margin Edge and Google Workspace
- At the end of all shifts, assist in completing all necessary daily reports and approving all cash outs
- Work as part of the FOH team in any position,



including bartender, server or host, as needed
- Assist with facilitating meetings such as regular staff meetings, disciplinary action meetings, and annual and probationary reviews
- Attend meetings, including Other Bird Managers meetings, Mule Managers meetings and Mule front-line staff meetings
- Ensure proper front-of-house supervision at all times, and handle any complaints or issues that arise in a professional, helpful and friendly manner
- Participate in the hiring of all FOH staff, including bartenders, servers and support staff
- Assist with FOH scheduling, monitor day-to-day FOH staffing levels, and adjust labour accordingly
- Monitor and order FOH inventory, and adjust ordering needs as necessary
- Ensure that policies and procedures are followed at all times, including health and safety and steps of service
- Other tasks as assigned by The Mule's General Manager

In Exchange For Work, We Will Give You

- Salary of $41,901.60 to $52,377.00 per year, based on experience
- Gratuities on impact shifts
- Health and dental benefits
- Paid vacation time
- The famous (and awesome) Other Bird staff perks

Ideally, You Have Experience / Education

- 7+ years Front-of-House restaurant experience, with consistent experience in both bartending and serving, is required
- 3+ years Front-of-House restaurant management experience is required
- Smart Serve certification is required
- Post-secondary education in Hospitality Management is an asset

How to Apply

So, does this sound like you? If so, please respond with your cover letter and resume. We will contact successful candidates to set up an interview.

Job Types: Permanent, Full-time

Pay: $41,901.60-$52,377.00 per year

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off

Experience:

- FOH restaurant management: 3 years (required)
- hospitality industry working: 7 years (required)

Licence/Certification:

- Ontario Food Handler's certification (preferred)
- First Aid + CPR certification (preferred)
- Ontario Smart Serve certification (required)

Work Location: In person

📌 Front-of-House Manager - The Mule Hamilton (Beasley)
🏢 The Mule Hamilton
📍 Beasley