Job Description: Automotive Dealership (BDR) Business Development Rep

Position Summary

We are looking for a customer-focused, organized, and energetic Automotive Dealership BDR (Business Development Rep) to join our growing team. In this role, you will act as the primary voice of our dealership for our service guests, managing incoming inquiries and booking appointments. The ideal candidate has stellar communication skills, a professional phone manner, and a robust commitment to providing a top-tier customer experience from the very first interaction.

Key Responsibilities

- Appointment Scheduling: Promptly answer incoming telephone calls, online leads, and live chats to schedule service appointments, routine maintenance, and repairs.
- Customer Outreach: Conduct outbound reminder calls, follow up on missed appointments, and reach out to clients regarding seasonal maintenance (e.g., winter tire changeovers) and manufacturer safety recalls.
- Customer Service Excellence: Listen actively to customer inquiries, accurately log vehicle symptoms or requested services, and seamlessly transfer callers to Sales, Parts, or Finance when appropriate.
- Database Management: Maintain accurate, up-to-date customer records, contact information, and vehicle service histories within the dealership’s CRM and Dealer Management System (DMS).
- Schedule Coordination: Work closely with Service Advisors and the shop team to manage the daily calendar, balancing shop capacity with customer scheduling requests.
- Brand Advocacy: Deliver polite, professional,



and transparent service that supports our dealership’s reputation for customer retention and satisfaction.

Qualifications & Skills

- Experience: 1+ years of experience in customer service, retail, a call center, or an automotive BDC environment is an asset, though we are open to training the right motivated candidate.
- Communication: Exceptional verbal and written communication skills in English [optional: and French, if applicable], coupled with a friendly and confident phone presence.
- Tech-Savvy: Comfortable navigating multi-line phone systems, CRM software, Dealer Management Systems (e.g., CDK Global), and Microsoft Office/Google Workspace.
- Organizational Skills: High attention to detail, capable of multi-tasking in a fast-paced environment while managing a busy appointment book.
- Professionalism: A dependable, positive, problem-solving mindset and a strong team player attitude.

What We Offer

- [Competitive Salary + Performance Bonuses]
- [Comprehensive Group Benefits Package (Health, Dental, Vision)]
- [RRSP Matching Program]
- [Ongoing training and clear pathways for career growth within the automotive group]

Our dealership is an equal opportunity employer committed to creating an inclusive workplace. Accommodations for applicants with disabilities are available upon request during the recruitment process.

Pay: $38,000.00-$53,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Store discount
- Vision care

Work Location: In person

📌 Business Development Associate (Markham)
🏢 Markham Mazda
📍 Markham