PRE-OPENING LEADERSHIP OPPORTUNITY

Assistant Front Office Manager

Le Méridien Toronto Pinnacle Hotel | Toronto, Ontario

Employment Type: Full-time

Savour Life’s Journey with a Career at Le Méridien Toronto Pinnacle Hotel

At Le Méridien Toronto Pinnacle Hotel, our associates are curious, creative and passionate about connecting cosmopolitan travellers with Toronto’s local culture. We create memorable experiences that help our guests discover the destination while providing our associates with opportunities to learn, grow and thrive.

Located in downtown Toronto, our new 223-room hotel will feature multiple restaurants, a spa, and approximately 12,000 sq. ft. of meeting and event space. We are seeking an experienced, highly organized and guest-focused Front Office Manager to join our pre-opening leadership team. This is an exciting opportunity to build the front office operation from the ground up, develop a strong team and establish the service culture required for a successful hotel opening.

Position Overview

Reporting to the Front Office Manager, the Assistant Front Office Manager supports the daily leadership of the Front Desk, At Your Service, Concierge and Bell and Valet teams. The role helps ensure every stage of the guest journey is welcoming, efficient, personalized and consistent with Le Méridien and Marriott brand standards.

During the pre-opening phase, the Assistant Front Office Manager will support recruitment, training, systems preparation, procedure development and opening-readiness activities. Following the opening, the role will lead shifts, coach associates, manage guest concerns and support departmental performance, productivity and service quality.

Key Responsibilities

· Support the recruitment, onboarding, training, scheduling, coaching and day-to-day supervision of the Front Desk, At Your Service, Concierge and Bell and Valet teams.

· Assist with the setup and opening readiness of the front desk, lobby, back office,



guest-service areas, supplies, equipment and systems.

· Participate in front office rehearsals, system testing, arrival simulations and opening-readiness inspections.

· Lead daily front office shifts and ensure accurate handling of arrivals, departures, room assignments, guest requests, billing, cash handling and shift transitions.

· Create memorable, personalized guest experiences and provide prompt, professional service recovery when concerns arise

· Coordinate VIP, group, special-occasion and elite-member arrivals, preferences, amenities and recognition.

· Work closely with Housekeeping and Engineering to manage room status, resolve discrepancies and address maintenance concerns.

· Assist with the preparation of schedules based on occupancy, arrivals, departures, group activity and operational requirements.

· Support compliance with Le Méridien and Marriott brand standards, Bonvoy recognition requirements, privacy, payment-card, health and safety, accessibility, emergency and security procedures.

· Monitor lobby activity, coach associates in real time and ensure smooth communication between shifts and departments.

· Participate in management-on-duty coverage and remain visible and engaged in the lobby and guest areas.

Qualifications and Experience

· Minimum of three years of progressive front office supervisory or management experience in a full-service, upper-upscale or luxury hotel.

· A diploma or degree in Hospitality Management, Hotel Management or a related field is considered an asset.





· Pre-opening or hotel-opening experience is considered an asset.

· Experience with Marriott or another major international hotel brand is preferred.

· Strong knowledge of front office operations, guest-service standards, room inventory, billing and cash-control procedures.

· Experience with hotel property-management systems and digital guest-service platforms; familiarity with Marriott systems is an asset.

· Proven ability to coach, motivate and guide a diverse team.

· Strong communication, leadership, organizational, decision-making and problem-solving skills.

· Flexible availability, including mornings, evenings, weekends and holidays, based on operational requirements.

What We Offer

- The prospect to join the leadership team of a new hotel in downtown Toronto.
- A key role in shaping the front office culture, guest journey, service standards and operating procedures from the beginning.
- Competitive compensation and benefits.
- Career development and career-growth opportunities.
- Marriott hotel travel benefits, subject to eligibility and company policy.
- A team-oriented, inclusive and guest-focused work environment.

Qualified candidates are invited to submit their resume and cover letter.

Le Méridien Toronto Pinnacle Hotel is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation will be provided upon request throughout the recruitment and selection process.

We are an equal opportunity employer and welcome applications from all qualified candidates legally entitled to work in Canada.

Position Status: This posting is for a current job opening.

Pay: $60,000.00-$75,000.00 per year

Benefits:

- Dental care
- Paid time off
- Vision care

Application question(s):

- What are your annual salary expectations?

Experience:

- Hospitality: 3 years (required)

Work Location: In person

📌 Assistant Front Office Manager (Toronto)
🏢 Le Meridien Toronto Pinnacle Hotel - SkyTower
📍 Toronto