We are looking for a Collections Specialist to join our clients logistics organization in Burnaby, British Columbia on a Contract basis. This position focuses on business-to-business collections, helping maintain healthy accounts receivable by following up on outstanding invoices and keeping internal teams informed of account activity. The successful candidate will bring strong judgement, professionalism, and a proactive approach to managing customer payment conversations in a fast-paced environment.

Responsibilities:

- Manage collections activities for a portfolio of freight forwarding accounts, with a focus on recovering outstanding balances within agreed payment terms.
- Review accounts receivable ageing reports to identify overdue items, prioritize follow-up efforts, and support timely cash collection.
- Contact customers by phone and email to secure payment commitments, clarify outstanding balances, and document collection progress.
- Work closely with commercial sales and operations teams to gather account updates and align on customer status and next steps.
- Investigate and help resolve billing-related concerns that may delay payment, coordinating with the appropriate internal stakeholders as needed.
- Provide regular status updates on delinquent accounts, payment trends, and collection activity to supervisors and cross-functional teams.
- Use Oracle and Excel tools, including lookup functions and pivot tables, to track account performance and maintain accurate reporting.
- Monitor customer behaviour and payment patterns to support effective collection strategies and escalation decisions.
- 1–2 years of experience in collections, accounts receivable, or a closely related finance function.




- Previous experience handling business-to-business collections in a high-volume environment is preferred.
- Proficiency with Excel, including functions such as VLOOKUP and pivot tables, for reporting and account analysis.
- Experience working with accounting or ERP systems, with Oracle experience considered a strong asset.
- Solid understanding of collection practices, delinquency follow-up, and credit-related processes.
- Robust communication and customer service skills, with the ability to manage sensitive payment discussions professionally.
- Positive, adaptable, and dependable approach with the ability to work effectively in an onsite team setting.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Questions? Call your local office at 1.(phone hidden). All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

📌 Collections Specialist (Burnaby)
🏢 Robert Half
📍 Burnaby