Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide.

CA$90,000.00–CA$110,000.00 yearly

Permanent, Full-time

Our mission is to help our partners perform at their peak with reliable equipment and exceptional service.

We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. About the Role As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond.

What You’ll Do

- Respond to customer inquiries via phone, email, and chat with professionalism and care
- Help customers with orders, shipping questions, product details, and troubleshooting
- Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
- Keep accurate records of customer interactions using CRM




- Proactively follow up on customer needs and ensure satisfaction
- Maintain up-to-date knowledge of ForgeFit’s product lines and service policies

What We’re Looking For

- 1+ years of experience in a customer service, support, or client-facing role
- Strong communication and problem-solving skills
- Ability to stay organized and manage multiple priorities
- Comfortable using CRM or support tools
- A positive attitude and genuine desire to help others
- Interest in fitness or familiarity with gym equipment is a plus

What We Offer

- Competitive hourly pay based on experience
- Comprehensive perks including health, dental, vision, 401k, and paid time off
- 100% remote work with a collaborative and supportive team
- Ongoing training and opportunities for career growth
- The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit?

📌 Deals Tax (Montreal)
🏢 PwC
📍 Montreal