Get started on an exciting career at Element

Element employees make a difference in the lives of others every day. We are re‑defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like‑minded people on our team.

Shape the standards, architecture, and automation that power enterprise digital support.

THE OPPORTUNITY

Digital support platforms sit at the intersection of client experience, operational efficiency, and scalable automation. As Digital Support Engineer, you will own the technical direction, governance, and continuous evolution of Element's enterprise digital support platform and automation capabilities.

You will define enterprise workflow standards and automation frameworks, establish long‑term platform direction, and serve as a technical authority for digital support architecture. Working across Operations, Commercial, Product, Technology, Client Experience, and other business functions, you will translate business requirements into scalable technical solutions and help guide complex architecture and workflow decisions.

This is an individual contributor role with significant enterprise influence. You will lead cross‑functional digital support initiatives, evaluate emerging technologies and AI capabilities, and help strengthen the standards, controls, and technical practices that support consistent, maintainable, and scalable digital support solutions.

What You Will Own

- Own the enterprise digital support platform strategy, governance, and technical roadmap, including the long-term evolution of workflow automation capabilities, platform enhancements, and technical direction.




- Establish and govern enterprise workflow standards and automation frameworks, including architecture principles, workflow design standards, automation methodologies, documentation, testing requirements, and quality controls.
- Serve as a technical authority for digital support architecture by reviewing solution designs, establishing technical standards, resolving complex architecture decisions, and aligning platform capabilities with enterprise technology principles and operational objectives.
- Lead enterprise digital support initiatives spanning multiple business units and technology teams, including requirements gathering, business process analysis, workflow design, solution optimization, and implementation activities.
- Drive platform innovation and continuous improvement by evaluating emerging technologies, AI capabilities, vendor enhancements, and automation opportunities, and by recommending technology improvements that strengthen enterprise digital support capabilities.
- Develop platform governance, performance measurement, and technical documentation, including key performance indicators (KPIs), governance reporting, architecture documentation, operational standards, and best practices.

You Should Consider This Role If

You bring solid technical judgement, systems thinking, and experience turning enterprise business needs into scalable workflow automation and digital support solutions.





- You have a bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, Business Technology, or a related discipline, or an equivalent combination of education and relevant experience.
- You have demonstrated experience designing, implementing, governing, and optimizing enterprise workflow automation or digital support platforms.
- You have experience translating business strategies and operational requirements into scalable technical solutions and automation frameworks.
- You have demonstrated the ability to lead complex cross-functional technical initiatives involving multiple stakeholders.
- You bring strong analytical, problem-solving, systems-thinking, and technical troubleshooting skills.
- You communicate clearly with both technical and business stakeholders and can influence decisions without formal authority.
- You can balance competing priorities while independently managing multiple initiatives.

Preferred experience includes 5–7 years of progressively responsible experience supporting enterprise digital platforms, workflow automation, client engagement technologies, or conversational AI solutions; advanced experience with Fin/Intercom or comparable enterprise customer engagement platforms; defining automation standards, governance frameworks, and technical best practices; working with REST APIs, integrations, webhooks, middleware, or related technologies; evaluating emerging technologies and recommending enterprise technology improvements; and leading digital transformation or enterprise automation initiatives. Preferred certifications may include Intercom, cloud platform certifications, AI

📌 Digital Support Automation Engineer (Montreal)
🏢 Element Fleet Management
📍 Montreal