Shelter Supervisor

Hope Mission — 24/7 Shelters

Job Title: Shelter Supervisor

Department: 24/7 Shelters

Reports To: Shelters Coordinator / Manager

Employment Type: Full-Time

Work Schedule: 48 hours per rotation; shelter and schedule subject to operational needs

Location: Wetaskiwin

About Hope Mission

Hope Mission is a Christian non-profit social care agency that has been serving vulnerable people in Alberta since 1929. We are one of Alberta’s largest social service agencies and currently operate emergency shelters, addiction recovery programs, youth programs, community outreach services, housing programs, and health programs (delivered through our HopeHealth division) across Edmonton, Red Deer, Wetaskiwin, and beyond. Our work is grounded in our Christian faith and our commitment to walking alongside individuals experiencing homelessness, poverty, and addiction. Staff are expected to uphold Hope Mission’s mission and values and to approach their work with professionalism and genuine heart for service.

Position Summary

The Shelter Supervisor is responsible for organizing day-to-day shelter operations, implementing policies and procedures, and directing intake staff under the guidance of management. This role provides frontline leadership across Hope Mission’s shelter programs, ensuring that staff are supported, operations run smoothly, and guests receive compassionate, high-quality care in accordance with Hope Mission’s vision and mission.

Key Responsibilities

Leadership & Team Coordination

- Direct and support Intake Staff in their duties according to policies, procedures, and specific direction from Coordinators.
- Lead staff meetings, briefings, and debriefings before and after every shift or rotation to ensure clear communication and feedback.
- Make short-term staffing assignments and decisions on a shift-by-shift basis, including managing staff illness, calling in casual workers, and addressing performance concerns.
- Provide staff assignments across Hope Mission Reception, 24/7 WEMS, 24/7 Adult, 24/7 Intox, and any temporary shelters under Hope Mission’s operation.
- Be present at and assign staffing for meal lines to ensure safety and service to guests.
- Complete staff performance appraisals in a timely, objective, and thorough manner.
- Oversee assignment of staff breaks in accordance with Hope Mission policies and labour standards.

Staff Coaching & Spiritual Development

- Build up,



coach, and mentor frontline staff, encouraging both professional and personal growth in a ministry context.
- Personally mentor and provide coaching to Go-To Persons under your supervision, encouraging, affirming, and empowering them.
- Initiate disciplinary action in coordination with management when needed.
- Moderate, respond to, and report on staff and client grievances beyond the scope of the Go-To Person.
- Prioritize and model prayer in all situations, promoting a Christian atmosphere among staff.
- Engage and develop spiritual resources (Scripture, RightNow Media, etc.) to support the faith development of staff and clients.
- Promote an environment of staff care, confronting toxicity and gossip with love and constructive dialogue.

Program / Direct Service Responsibilities

- Introduce, explain, and enforce shelter policies according to official Policies and Procedures, communicating updates to Intake Staff.
- Oversee any transition programs run by shelters under the direction of the 24/7 Shelters Coordinator.
- Take part in intake duties when required and whenever possible to maintain morale and a sense of shared responsibility.
- Listen to and pray with clients and staff as opportunities arise, directing people to God and encouraging them in faith.
- Cooperate with staff of other departments and facilities to ensure coordinated service delivery.

Administration & Reporting

- Monitor employee sign-in/out and oversee equipment logs (radios, keys, pat-down gloves, etc.).
- Assign, follow up on, and report on intake responsibilities and duties to ensure departmental goals are met.
- Complete all assigned daily, weekly, or monthly reporting (daily statistics, rotation reports, etc.) in a clear and professional manner.
- Assist Intake Staff with completing required documentation (leave requests, WCB forms, time edits, etc.).

Qualifications

Education & Experience

- Post-secondary education in a related field (social work, human services, ministry, or equivalent) is an asset.




- Previous supervisory or team lead experience, preferably in a shelter, social services, or community-based setting.
- Experience working with individuals experiencing homelessness, addiction, or other complex needs.

Skills & Competencies

- Developed communication and administrative skills.
- Ability to exercise authority with discernment and humility, applying grace in difficult situations.
- Ability to work without direct supervision while contributing effectively as part of a team.
- Strong conflict resolution and de-escalation skills.
- Effective time management and ability to prioritize in a fast-paced workplace.
- Culturally aware and able to work effectively with individuals from diverse backgrounds.

Physical Requirements

- Physically fit and able to lift 50 lbs (23 kg) unassisted.
- Able to stand for extended periods and squat/bend repeatedly.

Personal Qualities

- Commitment to Hope Mission’s mission and values, including compassion, respect, integrity, and excellence.
- Dependable, proactive, and self-motivated with a genuine concern for the wellbeing of others.
- Respectful and professional when interacting with staff, guests, volunteers, and community members.
- Strong sense of accountability and stewardship of organizational resources.
- A belief that recovery is possible and that together we can end chronic homelessness.

Other Requirements

- As a Christian organization, Hope Mission requires employees to sign the Hope Mission Statement of Faith.
- Must be legally entitled to work in Canada on a full-time basis.
- Able to provide a Criminal Record Check with a Vulnerable Sector Search.
- A letter of reference from a ministry or church is an asset.
- Adherence to Hope Mission’s policies and procedures.

How to Apply

Applicants are invited to submit a resume and cover letter outlining their qualifications and why they would like to work for a Christian organization. Please include the contact information for at least two professional references.

Applications should be submitted to [email protected]. We thank all applicants for their interest; only those selected for an interview will be contacted.

Benefits:

- Extended health care

Application question(s):

- Tell us why you would like to work for a Christian organization. You can include this in your cover letter or below.

Work Location: In person

📌 Shelter Supervisor (Wetaskiwin)
🏢 Hope Mission
📍 Wetaskiwin