Reporting to the Vice President and Chief Quality Officer, this position provides oversight to the clinical quality portfolio inclusive of policy, standards and audits, accreditation, infection prevention and control, as well as learning and development. In addition, this role provides strategic leadership for professional practice, competency development, and organizational learning systems that support safe, evidence-informed care delivery.

This position provides leadership in advancing quality care and safety across the organization. The role is accountable for supporting and guiding teams, monitoring key performance metrics, and ensuring compliance with standards, legislation, and organizational strategic priorities. It promotes a culture of quality and resident/client safety through change management, education, and process improvement initiatives. The Director of Quality and Professional Development leads and coordinates the Accreditation survey process and oversees the development and implementation of comprehensive quality and safety plans aligned with organizational strategic plan and goals.

The Director Quality and Professional Development partners with all sites and programs to create clinical and quality alignment with GSS’ mission, vision and values that are balanced with industry contracts and standards. This role will promote evidence based practices through consultation, drive operational consistency and excellence and will function as a mentor and subject matter expert working closely with senior leadership.

The Director Quality and Professional Development assures the excellent reputation of GSS as an ethical and high quality service provider and maintaining excellence of care, financial performance, and employee engagement.

Education and Other Qualifications:

- Baccalaureate level of preparation in Nursing.
- Masters level preparation in Nursing, Health Administration, Quality, Education, or a related field preferred
- Certification in Gerontology an asset
- Quality Improvement / Change management education or certification preferred
- Current registration with a provincial nursing regulatory body (or eligibility), where applicable

Work Experience:

- Minimum 5- 10 years experience in a leadership or supervisory role which includes financial and operational planning
- Minimum 33-5 years experience in continuing care sector, assisted living, or seniors services
- Experience with clinical quality improvement or analytics, resident/client safety, change management and resident/client/ staff engagement
- Experience in clinical quality information systems such as electronic health records and adverse event reporting
- Experience leading accreditation processes (e.g.,



Accreditation Canada) preferred
- Experience working in unionized environments and across multiple jurisdictions an asset

Knowledge, Skills, and Abilities:

- Strong customer focus, commitment to continuous quality improvement and results-oriented management style
- Demonstrated analytical, conflict resolution, and negotiation skills
- Proven ability in promoting a strong team environment to develop and achieve shared goals and objectives
- Exemplary communication (written and verbal) and interpersonal skills
- Flexibility in adapting to a changing environment
- Proven planning, prioritizing and organizational skills
- Team building, employee engagement, problem-solving and conflict resolution skills
- Strong leadership abilities
- Demonstrated ability to influence and gain buy-in from stakeholders by applying effective change management strategies
- Demonstrated ability to lead through complexity, ambiguity, and system-level change
- Strong judgment related to clinical risk, quality assurance, and regulatory compliance
- Excellent computer skills
- Limitations to the role include:
- Approving research projects
- Making major changes to resident service programs
- Initiating new contracts for services and/or products
- Creating or changing classifications or rates of pay
- Operating outside collective agreements or terms of agreements, policies, procedures and legislation

Requirements:

- A current and clear Criminal Records Check Form and if applicable a Vulnerable Sector Check that has been obtained no more than 90 calendar days prior to the hire date.

Who we are:

As the largest not-for-profit provider of seniors’ care in Alberta and British Columbia, The Good Samaritan Society and Good Samaritan Canada (together, Good Samaritan) have been providing exceptional care and support since 1949. We are faith-based, not-for-profit organizations committed to creating safe, comfortable communities where individuals experience caring, belonging, and purpose. With a proud history of innovation and service excellence, Good Samaritan offers continuing and long-term care, supportive and assisted living, and a variety of specialized health care programs. We serve the healthy and frail elderly, adults with developmental disabilities, and those with chronic or complex health conditions.



We operate 61 care homes across Alberta and British Columbia, serving more than 5,600 residents, clients, and patients. Our work is supported by over 4,300 dedicated employees and more than 500 volunteers. We are proud to ensure that 95 cents of every dollar spent goes directly to frontline care and services.

What we can offer you:

- Work/life balance
- Learning and development opportunities
- Competitive wages
- Pension and benefits for eligible employees
- Paid vacation time for eligible employees
- Discounted services with many of our local businesses
- Employee and Family Assistance Program
- Employee recognition events

Requirements:

- A current and clear Criminal Records Check Form and if applicable a Vulnerable Sector Check that has been obtained no more than 90 calendar days prior to the hire date.

Diversity-Equity-Inclusion

The Good Samaritan Society and Good Samaritan Canada is committed to upholding the values of diversity, equity, inclusion, and reconciliation in the workplace at all levels of the organization, as well as in the delivery of our services. We encourage applications from people of all backgrounds including, but not limited to, Indigenous peoples, racialized groups, people with disabilities, and people from the 2SLGBTQ+ community.

*Good Samaritan Society celebrated our 75th Anniversary in 2024.

*Good Samarian is a 2024 Alberta Continuing Care Association award recipient for Innovator of the Year

*Good Samaritan is a 2023 Canadian HR award recipient for Excellence for Diversity and Inclusion

*Good Samaritan is a 2023 Canadian College of Health Leaders award recipient for Excellence in Diversity and Inclusion

How to apply:

- Visit us online at https://gss.org/join-our-team/

We thank all applicants, however only candidates under consideration will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: $115,988.00-$152,632.00 per year

Benefits:

- Company pension
- Employee assistance program
- Extended health care
- In office parking
- Paid time off

Ability to commute/relocate:

- Edmonton, AB T6C 4G8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Bachelors degree in Business admin, commerce, supply change mgmt or a related field required.
- Are you legally entitled to work in Canada?

Education:

- Master's Degree (preferred)

Experience:

- progressive procurement, contract mgmt: 10 years (preferred)
- leadership: 5 years (preferred)
- large scale procurement: 5 years (preferred)
- health care, non-profit, or public sector: 3 years (preferred)

Licence/Certification:

- Alberta health care registration (required)

Work Location: In person

📌 Director of Quality and professional Development (Kenilworth)
🏢 The Good Samaritan Society
📍 Kenilworth