Job description

Job Title: Service Advisor – Automotive
Location: Big O Tires Victoria

Join Our Award-Winning Team!

Big O Tires Victoria, a locally owned and operated tire and auto repair franchise, is seeking an experienced Service Advisor to join our dynamic team in the heart of Downtown Victoria. With over 20 years of being voted the City's Best, we pride ourselves on delivering 5-star service and high-quality automotive care.

Position Overview:

We have an immediate opening for a key individual to take on the role of Service Advisor. This permanent, full-time position is perfect for those with a strong background in the sales, the automotive repair industry and a passion for customer service. This position has potential to grow into higher levels if you are the right fit.

Key Responsibilities:

- Ensure all vehicles progress through the shop efficiently and in a timely manner. ie. booking accordingly.
- Handle calls regarding technical and service-related inquiries.
- Listen attentively to customers’ accounts of issues to diagnose problems accurately.
- Maintain shop organization by managing inventory, cleaning, and organizing the workspace.
- Clearly explain the service process to clients, detailing what to expect.
- Prepare work orders for technicians and manage invoicing for customers.
- Legendary sales performance on wheels and tires.

Qualifications:

- Minimum of 6 months of experience in a related field.
- Previous sales experience in mechanical estimating, parts ordering,



job scheduling, and employee time management.
- Familiarity with Costar point of sale systems is an asset.
- Proficient in computer software for estimating and scheduling.
- Works extremely well under pressure in a fast paced environment.

Requirements & Traits:

- Strong automotive workshop process and product knowledge. Including wheels and tires knowledge.
- Ability to communicate technical information effectively.
- Honest, professional, and a strong team player.
- Excellent problem-solving skills and attention to detail.
- Experience in inventory management and lead generation.
- Exceptional communication and interpersonal skills.
- Personable and presentable, driven to provide the highest level of customer service.

Our Commitment to Diversity:

Big O Tires Victoria is an equal prospect employer. We welcome all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $22.00-$34.00 per hour

Expected hours: 40 per week

Benefits:

- Extended health plan
- On-site parking
- Discounts

Experience:

- service advisor: 6 months an assest

Licence/Certification:

- Drivers License (required)

Job Types: Full-time, Permanent

Pay: $48,000.00-$80,000.00 per year

Benefits:

- Company events
- Extended health care
- On-site parking
- Store discount

Work Location: In person

📌 Automotive Service Advisor (Victoria)
🏢 Big O Tires
📍 Victoria