Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:
Single point of accountability for Customertimes' delivery of a Salesforce patient scheduling and notification solution for a national specialty infusion clinic network. Fixed-fee engagement, milestone-gated payments, brownfield Field Service org, patient health information in scope.

Location: Hybrid — 2-3x a week at the office at the Greater Toronto Area

Team composition: 5-6 developers

How you'll make an impact:

- Own end-to-end delivery of CT scope against the approved baseline; act as the primary CT delivery contact and second-tier escalation point;
- Allocate work with the Solution Architect against sprint points, in collaboration with the client's Scrum Master;
- Monitor offshore velocity and throughput; manage capacity, dependencies, and spillover so sprint commitments hold without schedule impact;
- Own change control. Assess, document, and price every requirement that falls outside the signed baseline. This is the most significant responsibility in the role;
- Run the governance cadence: daily standup, bi-weekly planning and demo, weekly status and RAID, monthly steering committee, and daily hypercare reviews;
- Own deployment, cutover, rollback, and go-live readiness planning with the Solution Architect, using Gearset and GitHub;




- Coordinate CT support of client-executed SIT and UAT; own defect triage and resolution through to exit criteria;
- Manage client-side dependencies on the critical path — messaging platform provisioning, privacy and InfoSec review, setting access, and open design decisions;
- Deliver four weeks of hypercare including daily reporting, stabilization, knowledge transfer, and project closure.

What makes you a great fit:

- 8+ years delivery or program management, including 4+ leading Salesforce implementations end to end;
- Demonstrable track record on fixed-price, milestone-based engagements, with real examples of change requests raised and defended;
- Experience leading distributed onshore/offshore teams across a significant time zone gap;
- Salesforce Field Service or Scheduler delivery experience in an existing, customized org — not greenfield;
- Regulated-industry delivery with PII or PHI: healthcare, life sciences, or financial services;
- Comfortable operating where the client owns Scrum Master, BA, and QA functions;
- Salesforce Administrator certification; PMP, PMI-ACP, SAFe, or CSM.

Preferred:

- Canadian healthcare privacy experience — PHIPA, PIPEDA, Privacy Impact Assessment process;
- Bilingual EN/FR delivery, including Quebec stakeholder engagement;
- Gearset;
- French language capability.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID: JR-210934

📌 4 Project Manager Senior / Delivery Lead (Mississauga)
🏢 Customertimes
📍 Mississauga