Pricing & Sales Analyst

Location: Mississauga, ON (On-site)
Job Type: Full-time, Permanent
Salary: $45,000–$70,000 per year, depending on experience

About the Opportunity

A confidential company in the international freight forwarding and logistics industry is looking for a personable, organized, and customer-focused Pricing & Sales Analyst to join its Mississauga team.

In this role, you'll be an important point of contact for customers, helping them obtain shipping quotes, coordinate bookings, and navigate day-to-day freight enquiries.

We're looking for someone who genuinely enjoys working with people, communicates with confidence, and knows how to handle challenging situations professionally.

The position combines customer service, freight pricing, and sales support, with a focus on providing accurate quotations and building strong relationships with existing customers.

Previous logistics experience is an asset, but not essential. We're open to candidates early in their careers who demonstrate strong communication skills, sound judgment, and a willingness to learn.

What You'll Do

- Respond to customer enquiries regarding freight rates, shipment options, bookings, and delivery updates.
- Prepare customer quotations for full container load (FCL), less than container load (LCL), and cross-border shipments.
- Use approved rate sheets and pricing guidelines to prepare accurate, timely quotes.
- Review applicable surcharges, rate validity, and approved pricing margins.
- Coordinate with carriers and internal teams to obtain updated freight rates and shipment information.
- Maintain accurate pricing records, rate sheets, and quotation details.




- Follow up with customers regarding outstanding quotations, bookings, and shipment requirements.
- Communicate shipment updates, delays, and other important information clearly and proactively.
- Assist with customer billing questions by coordinating with accounting and operations teams.
- Escalate unusual pricing requests or issues that require additional approval.
- Build positive customer relationships through responsive, professional service.

What We're Looking For

- Strong written and verbal communication skills in English.
- A customer-focused mindset and confidence interacting with different personalities.
- Ability to handle difficult conversations calmly, professionally, and constructively.
- Robust organizational skills and attention to detail.
- Comfort working with numbers, pricing information, and basic calculations.
- Proficiency with Microsoft Excel, email, and standard office applications.
- Ability to manage multiple customer requests in a fast-paced environment.
- Sound judgment, initiative, and the ability to recognize when an issue requires escalation.
- Willingness to learn freight forwarding terminology, pricing processes, and industry practices.

Nice to Have

- 1–2 years of experience in customer service, sales support, account coordination,



logistics, shipping, or administration.
- Experience preparing customer quotes or working with pricing information.
- Familiarity with freight forwarding, international shipping, or cross-border transportation.
- Knowledge of FCL/LCL shipping, Incoterms, carrier surcharges, or freight rate sheets.
- Experience working with customers in situations that require problem-solving or conflict resolution.

New graduates and candidates transitioning from other customer-facing industries are encouraged to apply. Industry-specific training can be provided.

Why Consider This Opportunity?

- Build a career in the international freight forwarding and logistics industry.
- Develop valuable experience in customer service, freight pricing, and sales support.
- Work with a variety of customers and shipping requirements.
- Join a team-oriented environment where communication, initiative, and customer relationships matter.
- Gain exposure to international trade and logistics operations.

How to Apply

If you're a confident communicator who enjoys helping customers, solving problems, and keeping things moving, we'd welcome your application.

Please submit your resume highlighting your customer service, sales support, administrative, or logistics experience.

Confidential Recruitment: This opportunity is being advertised on behalf of a confidential employer. Additional information about the company will be provided to candidates advancing to the final interview stage.

Pay: $45,000.00-$70,000.00 per year

Benefits:

- On-site parking

Work Location: In person

📌 Pricing & Sales Analyst (Mississauga)
🏢 Private Employer
📍 Mississauga