Great IT support starts with someone who can bring people, technology, and details together. Mark Motors Group is looking for a Bilingual IT Systems administrator to join our growing team and help keep our Ottawa and Gatineau locations connected and supported. If you enjoy solving everyday technology challenges and keeping things organized, we’d like to hear from you.

Responsibilities:

- Handle initial IT support requests and guide staff to proper support provider.
- Facilitate and assist with ongoing support tickets.
- Collaborate with outsourced IT support provider.
- Prepare PC/Laptop/Tablet/Mobile for remote IT provisioning.
- Ongoing maintenance of provisioning templates for staff IT profiles.
- Assist printer issues and support tickets
- Review mobile usage reports
- Maintain printer management tool
- Register equipment and track Inventory allocations.
- Reset and clean returned equipment.
- Maintain tracking spreadsheet.
- Track returns, warranty repairs, and replacements.
- Ongoing maintenance of all NVRs and cameras.
- Tracking of CCTV App deployment. Collaborate with CCTV support provider.
- Log IT orders/invoices/notes for CC statement reconciliation and assignment to GLs
- Assist in network troubleshooting with IT Support
- Various task related to IT context

Mandatory Qualifications

- Candidate must be fully Bilingual (English + French)
- Valid G Drivers license and clean drivers abstract
- Completed certificate programs and demonstrated working knowledge of Microsoft 365, Adobe Acrobat, and Microsoft Azure, Microsoft Active Directory.

Asset Qualifications

- Excellent communication skills and professional conduct
- Familiarity with AI productivity tools, such as Microsoft 365 Copilot or Adobe Acrobat AI Assistant, to support IT documentation, reporting, and administrative tasks,



with an understanding of data privacy and the need to verify AI-generated outputs.
- A post-secondary certificate or diploma in Information Technology, Computer Systems, Network Administration, or a related field.
- Minimum 1 year of experience in an IT Support or administrative role related to IT
- Solid technical aptitude with familiarity in hardware setup, device provisioning, and basic troubleshooting.
- Experience working with outsourced IT support providers is an asset.

Benefits

At Mark Motors Group, we value our employees and are committed to providing a supportive workplace with opportunities to grow. Our benefits include:

- Health, dental, and medical insurance, with benefits beginning after three months of employment.
- Disability insurance.
- Employee Assistance Program (EAP) for employees and their families.
- Free on-site employee parking.
- Career development and growth opportunities.
- Employee discounts on products and services.
- A professional, team-oriented environment representing premium automotive brands

Salary - $70,000 - $80,000 annually

Vacancy Status: This is an open position available for immediate hire.

Mark Motors Group does not use artificial intelligence (AI) to screen, assess, or select applicants as part of the recruitment process.

Job Type & Location

This is a full-time, in-office position based at the Audi Ottawa Corporate Office, 458 Montreal Road, Monday to Friday, from 8:30 a.m. to 5 p.m. Occasional Saturday shift may be required. The role requires the ability to travel to all locations throughout the Ottawa and Gatineau area.

Candidates selected for an interview will be contacted by email for the first stage of the hiring process. As part of our hiring process, all candidates must complete and pass a police background check.

Pay: $70,000.00-$80,000.00 per year

Benefits:

- Company events
- Employee assistance program
- In office parking

Work Location: In person

📌 IT Systems Administrator - Mark Motors Group (Ottawa)
🏢 Mark Motors Group
📍 Ottawa