Supporting quality of life, from diagnosis onward

At Hope House Community Hospice, we believe no one should journey alone through illness or grief. Through compassionate care, practical support, and meaningful connections, we help individuals and families navigate some of life's most difficult journeys with dignity and hope.

We are seeking an experienced, compassionate, and collaborative Client Care Coordinator to join our team. This is an opportunity to make a profound difference in the lives of clients, caregivers, and families while working alongside dedicated staff, volunteers, healthcare professionals, and community partners.

If you are passionate about person-centred care and motivated by meaningful work, we would love to hear from you.

Position Summary

The Client Care Coordinator provides direct support to individuals living with serious or life-limiting illness, palliative clients, and family caregivers. As a key member of the team, you will assess client needs, develop care plans, facilitate access to services, support volunteers, and contribute to innovative programs that enhance quality of life and well-being.

This role combines clinical expertise, program development, community engagement, and relationship building in a dynamic and rewarding environment.

Key Responsibilities

Client Care & Support

· Conduct comprehensive psychosocial assessments.

· Develop, implement, and monitor individualized care plans.

· Support clients and caregivers through illness progression and changing needs.

· Assist clients and families in navigating healthcare, social services, and community resources.

· Facilitate meaningful connections that reduce isolation and improve quality of life.

Program Development & Coordination

· Coordinate the In-Home Visiting Program in partnership with the Manager of Volunteer Services





· Collaborate with team members to design, implement, and evaluate client-centred programs and supports.

Community Partnerships & Outreach

· Participate in Hospice Palliative Care Interprofessional Rounds, community huddle calls, and cooperative care discussions.

· Build and maintain strong relationships with healthcare providers, referral partners, and community organizations.

· Represent Hope House within the healthcare and community sectors.

· Contribute to outreach and referral goals by increasing awareness of hospice services throughout the community.

Continuity of Care

· Collaborate with the Bereavement Team to ensure seamless support for families following the death of a loved one.

Qualifications

Education & Professional Requirements

· University degree or equivalent combination of education and experience in a regulated profession such as: Social Work, Nursing, or a related discipline with expertise in hospice palliative care

· Current registration and good standing with the appropriate professional college.

· Valid Ontario driver's licence and reliable access to a vehicle for community-based travel.

Skills & Experience

· Minimum two years of experience in hospice palliative care, community health, or a related field.

· Strong assessment, care planning, and clinical decision-making skills.

· Experience working with adults, caregivers, volunteers, and interdisciplinary teams.

· Excellent communication,



relationship-building, and interpersonal skills.

· Ability to work independently while managing competing priorities and exercising sound professional judgment.

· Compassionate, empathetic, and client-focused approach to care.

Why Join Hope House Community Hospice?

At Hope House, you will be part of a caring and dedicated team committed to enhancing quality of life for people living with serious illness and those who care for them.

We offer the opportunity to:

· Make a meaningful impact every day.

· Build lasting relationships with clients, families, volunteers, and community partners.

· Contribute to innovative hospice and palliative care programming.

· Work in a supportive, collaborative, and mission-driven environment.

· Help shape the future of community-based hospice care.

Location:
Based at Hope House Wellness, Grief & Caregiving Hub in Aurora, with services provided at Hope House, client homes, long-term care homes, and retirement residences throughout Aurora, King, and Richmond Hill.

Equity, Diversity & Accessibility

Hope House Community Hospice is committed to fostering an inclusive, diverse, and accessible workplace. We believe our strength comes from the perspectives, experiences, and identities of the people who make up our team and community.

Accommodation is available throughout the recruitment process upon request. We welcome applications from individuals of all backgrounds, identities, and abilities.

Contract end-date: April 30, 2026

Pay: $30.00-$35.00 per hour

Expected hours: 21.0 per week

Education:

- Bachelor's Degree (preferred)

Experience:

- hospice palliative care: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Client Care Coordinator (part-time temporary contract) (Aurora)
🏢 Hope House Community Hospice
📍 Aurora