- Oversee the daily functioning of the clinic, including scheduling, patient intake, medical flow, and timely submission of immigration medicals.
- Ensure that appointments are booked efficiently to optimize physician time and minimize wait times.
- Manage inventory and supplies (e.g., lab kits, vaccines, PPE, X-ray materials).
- Ensure that all immigration-required services (medical exams, labs, chest X-rays) are coordinated seamlessly.
- Hire, train, and supervise receptionists, technicians, and support staff.
- Create and maintain staff schedules to ensure coverage during operating hours.
- Conduct regular staff meetings, performance evaluations, and ensure adherence to clinic protocols.
- Address staff conflicts, concerns, or complaints proactively.
- Prepare for audits or inspections by immigration authorities or local health boards.
- Oversee the front desk team to ensure qualified, empathetic, and efficient patient service.
- Resolve patient complaints or scheduling issues with diplomacy and care.
- Ensure privacy policies, informed consent, and proper patient documentation are maintained.
- Manage billing, payment collection, and daily reconciliations.
- Track clinic expenses, budget, and vendor payments.
- Ensure accurate documentation and recordkeeping for both medical and financial operations.
- Handle contracts with labs, diagnostic facilities, and external providers if applicable.
- Ensure proper use of the eMedical system and train staff in its use.




- Maintain or troubleshoot clinic software systems (EHRs, booking platforms, billing software).
- Coordinate IT support or upgrades as needed.
- Collaborate on new initiatives (e.g., adding services, expanding hours, staff training).
- Support implementation of quality assurance and risk management measures.
- Coordinate scheduling and referrals for osteopath appointments, ensuring seamless integration with immigration and walk-in services.
- Oversee compliance with regulatory standards for osteopathic care, including licensure, charting requirements, and informed consent.
- Manage inventory and ordering of osteopathy-specific equipment and supplies (e.g., treatment tables, linens, gels).
- Monitor patient feedback and clinical flow in the osteo clinic to optimize quality of care and service satisfaction.
- Ensure the osteopath’s documentation is completed in line with clinic standards and billing protocols (private, insurance, or direct pay).
- Promote osteopathy services through front desk staff training and clinic marketing initiatives, if applicable.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 25 – 30 per week

Ability to commute/relocate:

- Ajax, ON: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (required)

Experience:

- EMR systems: 2 years (required)
- Medical Office: 2 years (required)

Location:

- Ajax, ON (preferred)

Work Location: In person

📌 Medical Office Assistant (Ajax)
🏢 One-Stop Clinic
📍 Ajax