Company Overview

Graphic Transportation Services Inc. provides transportation and logistics services, with a focus on specialty solutions. The company aims to become one of Canada’s leading providers and approaches its work as a problem solver in a competitive marketplace.

Position Summary

We are seeking a seasoned, professional-level, detail-oriented, and proactive Customer

Service Representative (CSR) to support daily customer service operations within a fast paced third-party logistics (3PL) environment. This role is responsible for handling

customer inquiries, creating orders, tracking shipments, coordinating with internal teams,

and ensuring a high level of service while maintaining efficiency, accuracy, and a positive,

professional attitude. The ideal candidate will also possess superior listening skills and the

ability to follow instructions with precision, ensuring all tasks are completed correctly and

consistently.

Key Responsibilities

- Serve as the primary point of contact for customer inquiries via phone and email

- Provide timely and accurate updates on shipments, deliveries, and order status

- Enter and manage shipment data within the TMS system with a high level of accuracy

- Coordinate with dispatch, operations, and carriers to ensure on-time service

- Resolve routine customer issues and escalate more complex concerns to management

- Maintain clear and professional communication with customers and internal

stakeholders

- Support documentation, billing, and order tracking processes as required

- Ensure all activities are completed with strong attention to detail and accuracy

- Adapt quickly to changing priorities and manage multiple tasks in an extremely fast paced environment

- Contribute ideas to improve processes, efficiency, and overall customer experience





Qualifications & Requirements

- Experience with TruckMate TMS system is considered a very strong asset. Candidates

with this experience will be prioritized in this role fulfillment.

- Ability to use computer software and learn to use new software at a rapid pace.

- Proficient in English (verbal and written) with robust communication skills

- Strong attention to detail and ability to manage data accurately

- Ability to multitask, prioritize, and adapt in a rapid and dynamic environment

- Strong problem-solving skills and a customer-focused mindset

- Ability to problem solve and troubleshoot independently

- Demonstrated confidence and professionalism in handling customer interactions and

resolving issues

- Ability to work well under pressure and meet tight deadlines

- Positive, collaborative attitude with the ability to thrive in a team-oriented environment

- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)

- Strong organizational and time management skills

Preferred Qualifications

- Experience working in a transportation company, transportation brokerage or asset based logistics company

- Basic understanding of freight operations and supply chain processes

- Basic understanding of warehousing business

- Post-secondary education in Business, Logistics, or a related field

What We Offer

- Competitive salary plus benefits

- Opportunities for growth and advancement within the company

- Supportive and team-oriented work setting

- Hands-on experience in a fast-paced logistics operation

If you enjoy helping people and solving service questions, apply through Indeed to join Graphic Transportation Services Inc.

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off

Work Location: In person

📌 Customer Service Representative (Brampton)
🏢 Graphic Transportation Services
📍 Brampton