Service Advisor

Key Responsibilities

- Greet customers and assess their vehicle service or parts needs
- Schedule service appointments and open repair orders
- Identify, order, and issue automotive parts accurately
- Provide explicit explanations of services, parts, costs, and timelines
- Coordinate with technicians to ensure timely and accurate repairs
- Track parts inventory and follow up on back-ordered items
- Prepare invoices and process payments
- Maintain accurate service and parts records
- Handle customer questions or concerns in a professional manner
- Follow safety, quality, and customer service standards

Qualifications

- High school diploma or equivalent
- Previous experience in automotive service, parts, or customer service preferred
- Basic knowledge of vehicle systems and automotive parts
- Strong communication and interpersonal skills




- Ability to use computer systems and service management software
- Attention to detail and good organizational skills

Skills & Competencies

- Customer-focused mindset
- Problem-solving abilities
- Time management and multitasking
- Teamwork and collaboration
- Professional attitude and appearance

Work Environment

- Automotive dealership or repair shop
- Frequent interaction with customers and technicians
- Combination of desk work and time spent in the service/parts area

Job Type: Full-time

Pay: $44,000.00-$50,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Service/Parts Advisor (Brockville)
🏢 DIXON AUTOMOTIVE GROUP
📍 Brockville