Job Description

Be part of what makes us different.

You’ll help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on coaching, and a passion for customer service, you’ll ensure every interaction reflects Farm Boy’s commitment to the best fresh shopping experience. Here are some of the other ways you’ll help us stand out:

- Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
- Greet, engage, process, and bag customer purchases, collecting accurate tenders using Farm Boy Customer Service Standards.
- Supervise the front-end team and provide floor support by delegating tasks, coordinating meal breaks, and ensuring daily readiness for business.




- Support a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations, service standards, and service excellence.
- Assist the management team with cashier balancing, change orders, overrides, cart retrieval, and handling returns and refunds.
- Support closing procedures by delegating tasks and ensuring completion of end-of-day responsibilities.
- Assist with the secure handling and sale of alcohol at applicable locations (Smart Serve certification required or willingness to obtain).
- Follow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use.
- Support the team with additional duties on a periodic basis.

📌 Service Supervisor I (Ottawa)
🏢 Farm Boy
📍 Ottawa