Saffron Hill is preparing to open Saffron Hill Ristorante, The Grand Café, and Saffron Hill Market! Named after London's historic Little Italy, Saffron Hill celebrates the spirit of Italian culture: generous hospitality, great company, and moments worth lingering over. We believe exceptional dining begins with exceptional ingredients, thoughtful service, and the simple pleasure of gathering around the table.

We're bringing together passionate professionals who take pride in exceptional service, genuine connections, and creating memorable experiences for every guest. If you're looking to grow your career in a collaborative, hospitality-driven environment, we'd love to hear from you.

About the Role

At Saffron Hill, hospitality begins before the first plate reaches the table. As our Host/Hostess, you will set the tone for each visit, bringing together the warmth of an Italian welcome and the personal connection of Nova Scotia hospitality. From a thoughtful reservation conversation to a genuine farewell, you will help every Guest feel expected, recognized, and at ease. With a explicit view of the dining room and close communication with our service teams, you will coordinate reservations, arrivals, and seating to create a relaxed Guest experience and a well-paced service.

What You’ll Do

- Welcome every Guest promptly and warmly, recognizing returning Guests and special occasions with appropriate discretion.
- Manage reservations, telephone inquiries, walk-ins, and waitlists accurately, communicating availability, booking policies, and special requests clearly.
- Coordinate Guest arrivals across multiple entry points, ensuring Guests are acknowledged and guided to the appropriate space.
- Plan seating thoughtfully, balancing Guest preferences, reservation commitments, table availability, and the capacity of the service and Culinary Teams.
- Monitor table readiness and service progression, adjusting seating plans with the service leadership team to maintain a comfortable dining pace.
- Provide realistic wait-time estimates, keep waiting Guests informed,



and offer suitable alternatives when available.
- Escort Guests to their tables, present menus, and connect them with their Server, ensuring a smooth and welcoming handover.
- Ask about seating and accessibility needs respectfully, coordinate appropriate arrangements, and involve leadership when additional support is required.
- Accurately record and communicate allergies, dietary requirements, and special requests shared during booking or arrival so the Server and relevant teams can confirm details through the approved process.
- Maintain accurate reservation records and relevant Guest preferences, handling contact information and personal details discreetly and in accordance with company privacy procedures.
- Respond to delays, seating concerns, and Guest feedback with patience and sound judgment, involving leadership when a resolution requires additional authority.
- Maintain a clean, organized, and inviting entrance, host station, and waiting area, with menus and reservation materials ready for service.
- Communicate clearly with Front-of-House and Culinary Teams, sharing changes that affect Guest arrivals, seating, and service.
- Assist Team Members within the scope of your training and contribute to a calm, respectful, and collaborative environment during busy periods.
- Follow occupational health and safety procedures, keep entrances and walkways clear, and promptly report hazards, incidents, or Guest safety concerns.
- Participate in service briefings, training, and continuous improvement, sharing observations that strengthen the Guest experience.
- Offer every departing Guest a sincere thank-you and warm farewell that leaves a lasting impression.
- Communicate clearly and respectfully,



assist Team Members during busy periods, and contribute to a calm, collaborative service environment.
- Follow all Occupational Health & Safety policies to support a safe and inclusive workplace.
- Identify and report potential hazards or concerns in a timely and responsible manner.
- Participate in training, service briefings, and continuous improvement initiatives.
- Treat all Guests and Team Members with dignity, respect, and professionalism at all times.

What You’ll Being

- Minimum 2 years of hosting, reservations, or comparable guest-service experience, preferably in an elevate restaurant or hospitality setting.
- Strong organization and attention to detail, with the ability to coordinate arrivals, reservations, and changing priorities.
- Familiarity with reservation systems and table management, or the ability to learn new systems confidently.
- Current Serve Right Certification.
- Excellent communication and interpersonal skills.
- The ability to remain composed during busy service periods and communicate delays or seating limitations with tact.
- Sound judgment, discretion, and respect for Guest privacy.
- Reliability, professionalism, and the ability to work independently and as part of a diverse, collaborative team.
- Availability to work evenings, weekends, and holidays as required

How You’ll Work

- Ability to work flexible schedules, including days, evenings, weekends, and holidays
- Ability to stand or walk for extended periods during a shift
- Ability to safely lift and carry items up to 25 lbs, with or without accommodation
- Tasks may involve bending, reaching, twisting, and working on uneven or slippery surfaces

This role reflects the physical demands common in a hospitality environment. Accommodations are available upon request to support team members in performing their role safely and confidently.

Pay: $17.75 per hour

Benefits:

- Discounted or free food
- Employee assistance program
- On-site parking

Experience:

- elevated Hosting: 2 years (required)

Work Location: In person

📌 Host/Hostess (Bedford)
🏢 Saffron Hill Hospitality Group
📍 Bedford