Serac Eye and Skin Care Centre is seeking an experienced, organized, and patient-focused Medical Office Assistant to join our busy specialty clinic. Our team provides ophthalmology and dermatology care, and the MOA will help create a welcoming, productive experience for patients while supporting the daily work of our physicians and clinical teams.

Key Responsibilities

- Welcome patients, confirm appointment details, and support check-in and check-out.
- Answer and direct phone calls and messages with professionalism and compassion.
- Schedule, confirm, and reschedule patient appointments according to clinic procedures.
- Maintain accurate patient charts, demographic information, and documentation in the electronic medical record.
- Scan, label, and file incoming reports, correspondence, and other patient documents.
- Support referral processing and route information or tasks to the appropriate team members.
- Communicate with patients, referring offices, physicians, and clinic staff about appointment and administrative matters.
- Collect and update patient information and ensure records are complete.
- Handle confidential information in accordance with Alberta privacy legislation and clinic policies.
- Help maintain an organized reception area and support smooth patient flow.
- Assist with other administrative duties as required.





Qualifications and Experience

- Previous experience as a Medical Office Assistant or in a medical clinic is required.
- Experience working in a busy specialty clinic is an asset; ophthalmology or dermatology experience is preferred.
- Experience with an electronic medical record system is required; QHR Accuro experience is an asset.
- Strong organization, attention to detail, and ability to manage competing priorities.
- Excellent written and verbal communication skills and professional telephone etiquette.
- Comfortable using Microsoft Office, including Outlook, Word, and Excel.
- Able to work independently and contribute positively to a collaborative team.
- Patient-focused, dependable, and professional, with a calm approach in a fast-paced environment.
- Knowledge of Alberta health-care processes and privacy requirements is an asset.

What We Offer

- A supportive, team-focused workplace.
- Meaningful work supporting patients through their care.
- The opportunity to contribute to a growing specialty clinic.
- Competitive compensation based on experience.

Pay: $20.00-$25.00 per hour

Benefits:

- Company events
- Dental care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Medical Office Assistant (MOA) (Kelvin Grove)
🏢 Serac Eye and Skin Care Centre
📍 Kelvin Grove