TBDSSAB OVERVIEW:

The District of Thunder Bay Social Services Administration Board supports people in improving their lives and becoming self-sufficient. It manages vital social services, including child care, community housing, homelessness prevention, and Ontario Works.

POSITION SUMMARY:

Under the general supervision of the Manager, Information Services, the Web and Help Desk Support Specialist provides first level computer support for TBDSSAB employees.

This intern opportunity is proudly supported by Northern Ontario Heritage Fund Corporation and is funded through the Workforce Development Program. Eligibility requirements of the program can be found at https://nohfc.ca/public-program/workforce-development-program/

CANDIDATE CRITERIA:

· Candidate must be a new entrant into the workforce, are transitioning to a new career, or the unemployed or underemployed who are entering a recent field.

· Candidate must have not previously participated in an NOHFC funded internship in the 2020 Mandate.

· Candidate must be 18 years of age or older.

· Candidate must be legally eligible to work in Canada.

· Once hired, the candidate must reside in the Northern Ontario community in which they are employed.

MAJOR RESPONSIBILITIES

1. Provides computer support for employees and clients.

2. Research and solve employee issues using a variety of resources and works with other Information Services personnel in answering client inquiries.

3. Ensures timely and ongoing communication with fellow employees, maintaining a high level of confidentiality and customer service.

4. Installs end-user software and hardware as provided by the Manager, Information Services.

5. Ensure system backups are completed successfully.

6. Assists in the design, creation, update and enhancement of all internal and external websites and portals.

7.



Participates in keeping manuals, documentation, and asset management databases up to date.

8. Participates in corporate wide and cross function teams as required.

9. Perform other duties as may be required.

QUALIFICATIONS:

Education/Experience

· Computer-related degree or diploma with a minimum of one (1) years’ experience in customer service

· Class G driver’s license

Skills/Abilities

· Superior ability to communicate effectively and concisely, both orally and in writing.

· Excellent customer service skills.

· Superior ability to establish and maintain effective working relations with other departments,

co-workers, and business partners.

· Highly self-motivated and directed.

· Proven problem solving, analytical, and evaluative abilities.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Familiar with SharePoint, Java, WordPress, and PHP.

· Familiar with various Microsoft technologies such as Windows Server, Windows 10, MS Office 365.

· Familiar with various hardware such as desktops, laptops, and peripherals, including networked printers.

· Knowledge of Microsoft System Center is an asset.

· Industry certifications from CompTIA or Microsoft are considered an asset.

CONDITIONS OF EMPLOYMENT:

- Must undergo a successful police records check, Type 2.
- Provide proof of any certifications, diplomas, or degrees.




- Must be able to work overtime as required.
- Must be competent within the meaning of the Occupational Health and Safety Act and be capable of clearly understanding written and oral instructions.
- The use of a vehicle may be required.
- Must sign and abide by all company policies and procedures, including, but not limited to the Employee Code of Ethics and Conflict of Interest Policy.

HOW TO APPLY:

Applications must include a completed TBDSSAB application form, cover letter and resume. Please be sure to reference the position title and the competition number. Applications may be emailed, faxed or delivered to the TBDSSAB location by 4:30 pm on the closing date to the attention of:

Human Resources

The District of Thunder Bay Social Services Administration Board

231 May Street South

Thunder Bay, ON P7E 1B5

Email: [email protected] | Fax: (807) 345-2466

Applicants currently employed by the TBDSSAB must complete the Internal Application Form. All other applicants must complete the TBDSSAB External Application Form.

Application forms are available on our website or are available for pickup at the TBDSSAB location. For more information on employment opportunities at TBDSSAB, please visit our website: https://www.tbdssab.ca/about/careers/

ADDITIONAL INFORMATION:

· Applications received for this position will not be acknowledged unless you are being notified of an interview.

· Reasonable accommodations are available upon request for all parts of the recruitment process.

· As an equal opportunity employer, the TBDSSAB encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups and women.

Pay: $27.23-$33.30 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Web and Help Desk Support Specialist (Thunder Bay)
🏢 The District of Thunder Bay Social Services Administration Board
📍 Thunder Bay