Work Arrangement : Hybrid

Department : Business Development Dept

Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy industry.

We are an organization that cares not only about results, but how those results are achieved. Our organization is grounded in the values of Safe, Trustworthy, Respectful, Collaborative and Entrepreneurial. Pembina has a diverse and inclusive working setting that provides employees with a positive and engaging working experience where they are recognized and empowered. Learn more about our values and strategy.

We value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are basic rules. Working for Pembina means working safely.

Overview : Where there is growth there is opportunity. Pembina’s Commercial & Customer Service Team is actively hiring a Customer Service Analyst reporting to the Director of Customer Service.

The Customer Service Analyst delivers customer reporting and business insights by gathering, validating, analyzing, and presenting customer and market data. The role produces recurring KPI reports and dashboards, monitors trends and variances, and connects results to key business drivers.



Working closely with cross‑functional teams, the Analyst supports planning and forecasting, prepares clear visuals and talking points for leadership presentations, manages ad hoc requests, and continuously improves and automates reporting processes.

Responsibilities may include but not limited to : Business Intelligence & Data Gathering

- Collect, integrate, and validate customer data from multiple internal and external sources to produce reliable datasets for reporting and analysis;
- Partner with cross‑functional teams (e.g., Business Development, Marketing, Commercial) to consolidate customer insights and enable comprehensive reporting; and
- Develop and maintain clear data definitions and documentation to ensure reports are accurate, consistent, and repeatable.

Customer Reporting & KPI Insights

- Gather, maintain, and distribute customer operational and financial KPI data to produce recurring and ad hoc performance reports that support stakeholder visibility and decision‑making;
- Build and maintain dashboards and visualizations (e.g., Power BI) that convert complex datasets into clear, actionable insights for business partners; and
- Analyze performance trends and variances, synthesizing results into concise narratives that link outcomes to key drivers for leadership reporting (e.g., monthly and quarterly scorecards).

Forecasting, Business Cycles & Customer Planning Support





- Analyze customer forecasts and business cycles to highlight trends, risks, and opportunities; support alignment of customer forecasts and planning inputs; and
- Contribute to broader planning and performance discussions by integrating forward looking views and business drivers into reporting outputs.

External Market Trends & Implications

- Support the incorporation of basic market and competitive context into reporting and analysis to help explain changes in customer performance and demand;
- Assist in gathering, organizing, and summarizing market information to support customer engagement materials and internal discussions; and
- Build foundational understanding of how external factors influence customer results, with guidance from senior team members.

Continuous Improvement, Automation & Data Quality

- Identify opportunities to streamline and automate reporting through dashboards and standardized formats (including Power BI and existing enterprise tools), reducing manual effort and improving timeliness; and
- Maintain data accuracy through validation checks and quality controls to ensure confidence in reporting outputs.

Qualifications :

- 3+ years of experience in business intelligence, analytics, reporting, or commercial insights, with a strong foundation in data analysis and performance reporting;
- Post‑secondary education in Business, Economics, Engineering and or a related field, or an equivalent combination of education and experience;
- Strong ability to gather, clean, combine, and analyze data, perform trend and variance analysis, and translate findings into clear, practical insights for business and customer stakeholders;
- Experience building, maintaining, and evolving metrics and KPIs, with

📌 Customer Service Analyst (Calgary)
🏢 Pembina Pipeline
📍 Calgary