The work schedule is 12 - 8 p.m. Monday to Thursday, Friday 10 - 6 p.m.

The salary range is $50K-51K. 3 weeks vacation plus great benefits!

Description

- Key point of contact for all customer service inquiries relating to general customer service and website customer service.
- Work with the internal team to develop solutions and provide timely feedback to customers.
- Support store staff with the order management system, processes, and procedures.
- Answer customer inquiries about product availability.
- Analyze current processes and procedures and identify ways to improve.
- Assist in training and development of new members of the Customer Service team.
- Attend meetings with the Digital & E-Commerce Manager to discuss initiatives and activities.
- Assist with the monitoring of phone coverage.
- Participate in the buying process to understand vendor marketing direction, new product launches, and key messages.
- Re-direct sponsorship requests to local stores.
- Support the Chief Marketing Officer and Marketing department with translation requests

Requirements :

- 2 years of customer service experience, ideally working with a Customer Service ticketing system to track customer inquiries for follow-up and completion
- Post secondary degree, diploma or certificate in a related field,



or equivalent experience
- Proficiency in all Microsoft Office programs for effective communication and organization
- Excellent written and oral communication skills with flawless grammar and spelling
- A team mindset with the ability to work in collaboration with marketing and internal cross-functional team members, store-level staff, and store owners
- Ability to multitask and prioritize with mínimal supervision in a fast-paced team environment
- Strong interpersonal skills and ability to communicate confidently and respectfully, even when faced with conflict
- Analytical problem solver
- Solid project management and organizational skills
- Passion and knowledge regarding E-Commerce and Sporting Goods is an asset

Contact Liz Crompton at (phone hidden) x6 or submit your resume in confidence below.

CANEAST

Job Types : Full-time, Permanent

Pay: $50,000.00-$51,000.00 per year

Application question(s):

- Are you able to work Mon - Thurs 12 - 8 p.m. and Friday 10 - 6 p.m. ?

Experience :

- Retail Store: 1 year (required)
- Customer Service Call Centre: 1 year (required)

Language :

- bilingual, English and French? (preferred)

Location :

- Ontario (required)

Work Location: Remote

📌 Corporate Customer Service Associate (Remote) Sporting Goods (Ontario)
🏢 JRoss Retail Recruiters
📍 Ontario