Overview: We are looking for talented Customer Service Experts with GDS experience, passionate about travel to join our team.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

Our client provides a service to property owners that rent out their spaces to travelers. This is an exciting opportunity to work and collaborate within a team environment across different geographies and cultures to understand and help improve the overall traveler experience.

What we offer :

- Work from our state of the art office
- Competitive compensation package which includes an additional premium for a second language
- Medical and dental benefits plans, as well as Employee Assistance Program
- Paid Training
- Employee Referral program - starting $500.00 for every referral hired
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities
- Tuition reimbursement

It is our mission to always provide an setting for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best,



always.

Visit our careers page to see more career opportunities and learn about us!

Qualifications:

- High school degree or equivalent (required)
- College or some college degree (preferred)
- Two years of customer sales and service experience (required)
- Two years Corporate or leisure travel industry experience (required)
- One-year international booking experience
- Experience and success in telemarketing/ sales preferred
- 2-4 years native GDS experience including airline ticketing. Preferred industry recognized GDS Platforms including Amadeus, Sabre, Worldspan, Apollo and Galileo

Responsibilities :

- Greet and converse with customers in a courteous, friendly and professional manner.
- Effectively turn customer inquiries into sales.
- Utilize appropriate selling techniques to meet revenue and close rate goals.
- Research travel rates, destinations, options and packages for customers.
- Read provided scripts verbatim while maintaining sales and quality standards.
- Accurately answer general travel and site related questions.
- Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
- Accurately track and report call types and service issues.
- Promote and sell products or services.
- Solicit sale of new or additional services.
- Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
- Meet or exceed quality standards.

📌 Bilingual Customer Service Representatives with Gds (Montreal)
🏢 Teleperformance
📍 Montreal