Join the Front Office team at Sparkling Hill Resort! We have a position available for a service oriented individual for the full-time position of Night Auditor.

The Night Auditor responsibilities include:

- Ensure the current day's revenue balances are reconciled, the payments to the guest ledger are processed.
- Prepare daily management reports as required.
- Complete system back-ups as required.
- Balance and verify the summary of daily transactions in the hotel and ensure that the hotel's computer systems are readied for the next day's business.
- Balance and audit all Front Office postings and settlements.Verify that all departments have posted all their revenues.
- Verify that all departments have posted all their revenues.
- Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries.
- Be the main point of contact for guests during overnight shifts.
- Answer internal and external phone calls and messages and be able to book guest reservations.
- Assist Reception team members with check ins and check outs, assigning rooms, and processing group arrivals and departures.
- Assist with guest requests and needs.
- Resolve complaints and claims.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services, and general information about points of interest in the area.
- Exchange foreign currency.
- Process guests' departures, calculate charges and receive payments, as applicable.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).




- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Provide customer service.
- Other duties as assigned.

Qualifications:

- Secondary (high) school graduation certificate or equivalent experience
- Previous front office experience is preferred, but not required
- Computer literate in Microsoft Window applications and relevant computer applications required
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must be able to work weekends and holidays

Licence/Certification:

- First Aid Certification (preferred)

Job Types: Full time, Permanent

Perks & Benefits:

- Discounted food and spa treatments
- Gift Shop discount
- Deeply discounted room rates available to team members
- Company events
- Monthly employee incentives
- Extended health benefits (dental care, vision care etc.) after 6 months for full-time employees (at least 30 hours weekly)
- Training and development opportunities

Ability to commute/relocate:

- Vernon, BC: reliably commute or plan to relocate before starting work (required)
- Staff Housing is potentially available in shared rooms for full-time employees working 40 hours per week. Please inquire during your interview if interested.

Work Location: In person

Qualified candidates may submit their applications online, incl. a detailed resume, to Ms. Toni Williams-Gibbs, Guest Experience Manager. Only candidates selected for interviews will be contacted.

📌 Night Auditor (Vernon)
🏢 Sparkling Hill Resort
📍 Vernon