Lead exceptional pet parent service at PetSmart through customer communication, associate guidance, and accurate retail operations. Full-time availability is required.

The Retail Customer Service Lead, also called Experience Lead, supports PetSmart’s vision, mission, values, and strategy. This customer-focused leader guides associates, supports store services, and drives loyalty, promotions, and positive interactions throughout the store. The position also helps uphold safety, cleanliness, merchandising, and engagement standards.

Key Responsibilities:

- Lead associates while acting as Leader on Duty
- Train, onboard, mentor, coach, and provide performance feedback
- Respond to pet parent concerns across service channels
- Coordinate adoption,



veterinary partnership, and Shot Clinic events
- Maintain safety, cleanliness, merchandising, and store standards

Requirements:
- Two or more years of customer-focused retail experience
- Leadership experience preferred
- Full-time flexibility for evenings, weekends, and holidays
- Proficiency with computer applications
- Solid communication, organization, and composure under pressure

Bring retail leadership, pet parent service, communication, and operational focus to PetSmart’s Experience Lead team.

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📌 PetSmart Retail Customer Service Lead (Timmins)
🏢 PetSmart
📍 Timmins