OFFICE OF PARKING & TRANSPORTATION

- Office of the CFO - Ancillary Services
- Position number: 37491
- Date posted: February 20, 2026
- Advertised until: February 27, 2026

Job details :

- CSR/Permits/Data Review - OA4 (AESES)

New Regular Continuing Full-Time (Budget Funded) Full-time: YesPermanent: YesWork schedule: 35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)Salary: $24.69 to $33.63 per hour ($44,935.80 to $61,206.60 per annum)Expected Start DateMarch 9, 2026Trial/Probation period:

- 840 hours worked Qualifications : MINIMUM FORMAL EDUCATION/TRAINING :

- Completion of a formal training program in a related discipline from a recognized institution is required.

EXPERIENCE :

- Three years’ of related experience, including experience dealing with the public in a customer service environment is required.
- Previous experience in an office workplace utilizing general office practices required.
- Previous experience with a POS system (Point of Sale system) operating a computerized cash register and a computer terminal required.
- Experience with related bookkeeping, cash handling and deposits required.
- An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES :

- Working experience with the current versions of Microsoft Word and Excel required.
- Effective communication skills, both verbal and written, required.
- Demonstrated ability to communicate effectively and diplomatically with students, staff, faculty and the general public, while dealing with stressful situations, required.
- Ability to assess situations, exercise sound judgment and implement appropriate action is required.
- Ability to work independently is required.
- Must be tactful and patient.




- Ability to work effectively under pressure/stressful situations and maintain a high degree of accuracy and customer service required.
- Satisfactory work record, including satisfactory attendance and punctuality, is required.

OTHER JOB RELATED QUALIFICATIONS :

- Familiarity with University building and parking lots would be an asset.
- Vacation restrictions in the month of September.

Key responsibilities :

- Completing tasks within their purview and forwarding others to the appropriate team member.
- Assessing the specific needs of the customer and choosing the correct permit type, payment type, and documentation required.
- Assists customers in attaining the proper permit according to the permit parking regulations and terms and conditions associated with the University’s various permit and payment types. Staff, Student, External Staff, Smartpark, DFO, Staff flexible, student flexible, contractor, UMFA, bike lockers, etc.
- Supports the functions of the Frontline Supervisor as it relates to permits.
- Completes review of monthly Offstreet charges and forwards any issues to Frontline Supervisor for communications with department or community member.
- Completes Bike locker reports daily, ensuring expedient issuance and cancellation of inventoried stalls.
- Completes IDC reports daily and forwards data to Frontline Supervisor.
- Attend customer service desk providing accurate and detailed information relating to parking and the University Community.




- Represents OPT as the first point of contact for discussion and defence of the Parking Regulations, policies, and procedures.
- Regularly handles stressful interactions with agitated and aggressive customers regarding citations and permits.
- Reviews citations with customers, following procedures and advising customers of the formal Appeals process when appropriate.
- Accesses numerous University and external systems to complete tasks of gather information, including FLEX (Parking Management software), IRIS, Offstreet, TIBA, Parkmobile, and HONK.
- Processes cash, credit and debit card payments or provides change using the department specific point of sale system (FLEX).
- Collects fees and payments for parking violations, casual permits, parkade validations, temporary permits, staff or student permits, and bike pods/stations/lockers.
- Opens and closes assigned debit/credit terminal and cashier drawers and generates daily reports.
- Performs daily cash drawer closings according to documented procedures and prepares cashier closing documentation package, which includes selected cashier reports along with all source transaction documents and cash and cheques for deposit for review by Deposit Processing Clerk.
- Oversees parking arrangements for external events on campus.
- Liaising with the AVP administration office, and other necessary departments to arrange required parking with the Manager of Operations.
- Arranges lot closures, barricade or pylon placement, and special requests relating to parking for external events. (Electrical, water).
- Assess costs related to parking arrangements for external events and invoices customer.
- Processes Bulk permit requests using Offstreet (Department accounts), TIBA (Parkade/Dentist

📌 Csr/permits/data Review - Oa4 (Aeses) (Winnipeg)
🏢 University of Manitoba
📍 Winnipeg