Procurement & Customer Support Specialist

Location: Mississauga, ON
Work Arrangement: Hybrid – 1 day per week remote after training
Employment Type: Full time
Salary up to $65,000 annually

Position Overview

We are seeking a highly organized and customer-focused Procurement & Customer Support Specialist to join a fast-paced Order Processing team. This role supports procurement, order management, logistics, inventory coordination, and customer service within a manufacturing or technical environment.

Key Responsibilities

Procurement and Supply Chain

- Manage purchasing activities and coordinate with internal teams, suppliers, and logistics partners.

- Oversee the procurement process from purchase order creation through final delivery.

- Serve as a primary contact for supplier, procurement, and logistics communications.

- Review vendor invoices and resolve pricing, delivery, and documentation discrepancies.

- Address supplier issues and escalate concerns when appropriate.

- Monitor slow-moving and obsolete inventory with internal departments.

- Coordinate material flow to support operational requirements.

- Maintain accurate material master data within the ERP system.

- Collaborate with global teams on procurement initiatives and process improvements.

- Assist with training new team members and communicating procedural updates.

Customer Support and Order Management

- Provide professional customer service by phone and email.

- Maintain accurate customer information within ERP and CRM systems.

- Prepare sales and service quotations.

- Manage the complete customer order cycle, including:

- Order entry and confirmation





- Shipping coordination

- Invoicing

- Returns and credits

- Coordinate shipments with warehouse and logistics personnel.

- Partner with Sales and Marketing to ensure a positive customer experience.

- Work with Finance to resolve credit, billing, and payment inquiries.

- Participate in occasional international travel for training or business meetings.

Required Qualifications

- At least five years of experience in procurement, order processing, customer support, supply chain operations, or a related field.

- Experience managing the full procurement and customer order cycle through an ERP system.

- Strong proficiency in Microsoft Excel, Word, and Outlook.

- Experience working with CRM platforms.

- Excellent customer service, communication, and problem-solving skills.

- Strong organizational and time-management abilities.

- Exceptional attention to detail and accuracy.

- Ability to manage multiple priorities in a fast-paced environment.

- Ability to work independently and collaboratively.

- Post-secondary diploma or an equivalent combination of education and relevant experience.

Preferred Qualifications

- Experience in an engineering, manufacturing, or technical environment.

- Knowledge of logistics, inventory management, and international shipping.

- Experience working with global suppliers and cross-functional teams.

- Familiarity with continuous improvement initiatives and process documentation.

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📌 Procurement & Customer Support Specialist (Mississauga)
🏢 Cala Sourcing Solutions
📍 Mississauga