Job Description

POSITION: Service Representative (SR3) – full-time
WORK LOCATION: 4200 Rue Jean-Talon O, Montreal, QC H4P 1V5
WORK SCHEDULE: Monday to Friday – Day Shift

START DATE: as soon as possible

POSITION OBJECTIVE
The main role of a service representative (SR3) is to perform general customer service functions, both orally and in writing and in the warehouse: receiving, shipping, inventory management, software handling.

KEY AREAS OF RESPONSIBILITY

Handling of software such as SAP, Office Suite, and other in-house platforms
Provide customer service in French, both orally and in writing
Use material handling equipment such as the Raymond forklift truck (Reach truck)
Perform tasks in accordance with established procedures
Develop and maintain positive relationships with internal and external customers
Work safely and follow safe driving procedures
Maintain an organized and clean environment
Perform other general storage duties as assigned by the Directorate




Demonstrates diligence in completing the volume of work with consistent and sincere effort
Demonstrates accuracy, completeness and reliability
Demonstrates a sense of urgency and responds quickly to customer inquiries

REQUIRED SKILLS

Oral and written skills in French and English (asset)
Experience in a warehouse environment
Ability to lift 50 lbs
Ability to work in a team and possess excellent interpersonal and communication skills
Have a very good ability to concentrate and have a positive attitude
Have an eye for detail
Valid Forklift License – Training Available On-Site
Knowledge of radio frequency (RF) equipment – asset

EDUCATION

Post-secondary diplomas related to logistics is an asset

BENEFITS

On-site parking
Accessibility by public transit
Advantages
Employee Assistance Program

📌 PSI - Bell | Warehouse Customer Service Representative QC (Full-Time) (Montreal)
🏢 Metro Supply Chain
📍 Montreal