Program: Quality Assurance & Specialized Services

Position: Adult Case Manager (2)

Duration: Full time, 12 Month Contract

Vacancy: Replacement

Salary positing is on the established grid and is pro-rated to Canopy’s fiscal year, $56,876.88-$71,967.40

The Quality Assurance and Specialized Services (QASS) Team is looking for a qualified Adult Case Manager, (ACM). The ACM supports the accountable delivery of services for individuals living in an Outside Paid Resources (OPR), Supportive Independent Living (SIL) or natural family home. The ACM provides ongoing specialized case management support and oversight within the province of Ontario and their support follows the individual within this area. Supports include regular communication and check in meetings with service users and service providers to ensure identified goals are met and adjusted to changing support needs, administrative needs, and providing financial oversight of individualized funding as well as submission of service user invoices and expenses. The ACM ensures the OPR supports for service users maintains multiple legislative requirements within Ministry of Children, Community and Social Services (MCCSS), Quality Assurance Measures (QAM) and Serious Occurrence reporting (SOR) requirements.

Under the supervision of the Program Manager key accountabilities include:

- Provide specialized case management support and oversight to adults living with a developmental disability residing within the province of Ontario receiving individualized adult funds through MCCSS.

- Ensure all Canopy and Outside Paid Resources (OPRs) QAM activities operate within relevant legislation and best practice integration within agency adult services to achieve legislative compliance, maintain the ability to provide service delivery and achieve agency goals.

- Develop ISPs and attend meetings hosted by OPRs and other meetings as appropriate.

- Act as a resource and support to external staff and Program Managers regarding QAM and ACM inquiries.

- Monitor monthly expenditures and track expenditures for clients.

- Support the completion of SORs for Canopy and all associated OPRs.

Education, Training and Experience:





- College Diploma in Social Sciences or equivalent work experience.

- 3+ years of experience of direct support experience in a residential setting.

- Registered Social Service Worker designation is considered an asset.

- Case Management experience is considered an asset.

- Working knowledge of Serious Occurrence reporting guidelines.

- Direct experience working with people with an intellectual disability or equivalent.

- Valid G-Class driver’s license for the Province of Ontario, access to reliable transportation and have valid proof of automobile insurance with driving for business purposes and a minimum liability of two million dollars.

About Us:

We are proud to be located in Peterborough, Ontario, known traditionally as Nogojiwanong, an Anishinaabemowin word meaning “place at the foot of the rapids.” Nestled along the Otonabee River — “the river that beats like a heart” — Peterborough is a place of natural beauty, cultural richness, and deep history.

We respectfully acknowledge that our work takes place on the traditional territory of the Mississauga Anisinaabeg and Chippewa Nations under Williams Treaty #20, signed in 1818 and 1923. This land is part of the territory of the Williams Treaties First Nations, including Curve Lake First Nation, Hiawatha First Nation and Alderville First Nation.

Who We Are:

At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone’s abilities and circumstances are unique,



and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, robust communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

Our Commitment to Reconciliation: We strive to build respectful relationships with Indigenous communities and incorporate Indigenous perspectives into our workplace culture.

What We Can Offer You:

- Being a part of an engaged and caring work place.

- Contributing to our Strategic Directions and FOCUS Accreditation standards.

- Strong work/life balance with a work week of 35 hours with emphasis on working some evenings.

- Inclusivity, Diversity, Equity and Inclusion is in our culture and talent processes.

- An agency culture with core values of Inclusivity, Safety, Transparency, Innovation and Excellence.

We look forward to having a person who shares our passion and commitment to developmental services join us!

Interested internal applicants are asked to submit a cover letter and resume. Click until 4pm on Monday November 9, 2026.

We thank you for your interest and those selected to participate in the selection process will be contacted. Accommodation in accordance with applicable legislation will be provided for all employment related activities. Artificial Intelligence utilized for recruiting.

Canopy Support Services highly values and actively encourages applications from qualified candidates from diverse backgrounds. We are committed to fostering an inclusive, equitable, diverse and accessible workplace that values and celebrates the unique contributions of every individual.

📌 Adult Case Manager (2) (Peterborough)
🏢 Canopy Support Services
📍 Peterborough