30th October, 2026

The Opportunity
Calgary, AB • 3-Month Contract • On-Site
An established organization is seeking a hands-on IT Support Analyst to provide frontline technical support across desktop hardware, legacy systems and enterprise infrastructure. You’ll troubleshoot workstations, peripherals, network connectivity and user access while supporting basic Azure administration and AS/400-related issues. This role is suited to someone who enjoys practical problem-solving and delivering reliable support in a traditional enterprise environment.

What You'll Do

- Provide onsite desktop and hardware support for PCs, laptops and mobile devices.
- Install, configure and maintain workstations, operating systems and standard applications.
- Troubleshoot printers, scanners, peripherals and other hardware-related issues.
- Diagnose network connectivity problems involving workstations and connected devices.
- Resolve user access and authentication issues across Azure AD and Active Directory.
- Provide basic troubleshooting for AS/400 terminal and application access.
- Assist with Azure administration, including password resets, access permissions and device management.
- Support hardware imaging, deployments, refresh cycles and equipment inventory.
- Document incidents, troubleshooting steps and resolutions in internal ticketing systems.
- Escalate complex technical issues to senior IT staff or external vendors when required.

What We Are Looking For

- 2–5+ years of experience in desktop support,



hardware technical support or a similar IT support role.
- Robust hands-on troubleshooting experience with desktop hardware and enterprise peripherals.
- Experience supporting Windows operating systems and workstation environments.
- Experience with Azure Active Directory (Azure AD) and/or Active Directory.
- Familiarity with AS/400 environments, including basic terminal or application support.
- Ability to diagnose hardware, software and connectivity issues efficiently.
- Strong understanding of PCs, laptops, printers, scanners and mobile devices.
- Excellent communication skills and the ability to support non-technical users.
- Patient, customer-focused approach with the ability to explain technical solutions clearly.
- Ability to work independently, manage support requests and recognize when escalation is required.

Additional Assets

- Experience in distribution, industrial or multi-location enterprise environments.
- Knowledge of networking fundamentals, including switches, cabling and Wi-Fi troubleshooting.
- Experience with hardware inventory systems and IT asset tracking.

Why Join
Take on a hands-on support role where practical technical expertise makes a direct difference to daily operations. Work across hardware, legacy systems and enterprise technology while supporting users in an established business environment.

Impact Logic is a tech recruitment company connecting people with impact by matching exceptional talent with leading companies.

📌 IT Support Analyst (Calgary)
🏢 Impact Logic
📍 Calgary