Receptionist / Dispatcher (Permanent Part Time)

The position requires willingness to work a variety of shifts, including weekdays, evenings, weekends and statutory holidays.

What you will be doing :

- Assisting in achieving departmental goals under the direction of the Donor and Customer Experience Supervisor
- Maintaining regular communication with the Manager and team members regarding departmental needs and activities.
- Answering incoming calls, provide information, and record complaints related to animal cruelty and by-law enforcement.
- Dispatching calls to officers and redirect inquiries to appropriate departments.
- Managing daily cash flow.
- Providing customer service related to adoption, intake, and complaints.
- Maintaining accurate departmental records and assist with paperwork as required.
- Performing additional duties to enhance the reception/office area and overall center operations.

Qualifications & Skill Required :

- High School Diploma or equivalent.
- Ability to build effective relationships with staff, volunteers, customers, and community partners.
- Strong teamwork and collaboration skills.




- Excellent interpersonal skills to manage varying behaviors of staff, customers, and contacts.
- Compassionate and humane treatment of animals, both on and off the job.
- Ability to function effectively under stress and ambiguity, and accept direction.
- Organizational skills to manage time and multiple duties.
- Capability to handle multiple priorities and deliver timely results.
- Willingness to work afternoons, weekends, and meet center requirements.
- Proficiency in Microsoft Windows, Word, and basic office equipment.

The Perks :

- Hourly wage $17.66 - $20.85
- Employee Assistance Program
- Access to staff pet food program (discounted retail prices)
- An environment always filled with adorable animals

Job Type : Part time

Pay: $17.66-$20.85 per hour

Benefits :

- Company events
- Employee assistance program
- On-site parking

Ability to commute/relocate:

- Kitchener, ON N2B 2E9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Receptionist/dispatcher (Kitchener)
🏢 The Humane Society of Kitchener Waterloo and Stratford Perth
📍 Kitchener