What You'll Do

The Post-Purchase Program Analyst supports the delivery of the Post-Purchase Program under the broader Product Quality Organization's mandate to support our customers, drive quality products and improve customer perceptions of the products sold at Canadian Tire.

- Execution of Post-Purchase Framework:
- Support the development of the expanded scope for the Post-Purchase program to provide enhanced spare part and repair support for a larger selection of products to improve brand perception and customer experience
- Utilizing existing reporting, investigate potential opportunities to increase the number of SKUs we support
- Provide financial analytics to support the design of new strategic initiatives surrounding Post‐Purchase and sustainability
- Implementing processes to manage corporate responses to online reviews and customer questions, contributing to a cohesive brand image and customer experience
- Actively collaborate with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team and Vendors to enhance existing and design new process and programs within the Post-Purchase framework

- Manage Post-Purchase Service Provider Performance:

- Maintain and monitor service standards for vendor-supported programs
- Support the financial model estimation logic, tools and process for Post-Purchase program
- Conduct financial feasibility analysis on Post-Purchase initiatives
- Execute vendor billing process to support Post-Purchase program costs and communicate billing requirements to Merchandising, Offshore Team, and vendors
- Monitor and report on Post-Purchase financial status at vendor level

- Reporting and Analytics:





- Maintain reporting tools and processes for all aspects of the Post-Purchase program, including service provider activity, responses to online customer reviews and questions, and product coverage
- Execute ad hoc reporting for the Product Quality Assurance management team as required

What You'll Do

The Post-Purchase Program Analyst supports the delivery of the Post-Purchase Program under the broader Product Quality Organization's mandate to support our customers, drive quality products and improve customer perceptions of the products sold at Canadian Tire.

- Execution of Post-Purchase Framework:
- Support the development of the expanded scope for the Post-Purchase program to provide enhanced spare part and repair support for a larger selection of products to improve brand perception and customer experience
- Utilizing existing reporting, investigate potential opportunities to increase the number of SKUs we support
- Provide financial analytics to support the design of new strategic initiatives surrounding Post-Purchase and sustainability
- Implementing processes to manage corporate responses to online reviews and customer questions, contributing to a cohesive brand image and customer experience
- Actively collaborate with Product Quality Assurance, Brand, Product Development, Merchandising,



Offshore Team and Vendors to enhance existing and design new process and programs within the Post-Purchase framework

- Manage Post-Purchase Service Provider Performance:

- Maintain and monitor service standards for vendor-supported programs

- Financial:

- Support the financial model estimation logic, tools and process for Post-Purchase program
- Conduct financial feasibility analysis on Post-Purchase initiatives
- Execute vendor billing process to support Post-Purchase program costs and communicate billing requirements to Merchandising, Offshore Team, and vendors
- Monitor and report on Post-Purchase financial status at vendor level

- Reporting and Analytics:

- Maintain reporting tools and processes for all aspects of the Post-Purchase program, including service provider activity, responses to online customer reviews and questions, and product coverage
- Execute ad hoc reporting for the Product Quality Assurance management team as required

What You Bring

- Post-secondary degree in business or similar
- Core Values:
- Resourceful - Demonstrates resourcefulness by using critical thinking and creativity to overcome difficulties
- Customer Focus - Considers the customer's needs first and foremost, making improvements based on customer feedback
- Demonstrates a Curious Mindset - Wonders about new possibilities and actively seeks to learn about them

- Technical Skills - advanced MS Excel, basic programming, and basic MS Access
- Outcome focused – possesses solid business and financial acumen, critical thinker with the ability to analyze and visualize to ensure continuous improvement
- Operational execution - effective time manag

📌 Post-Purchase Program Analyst (Toronto)
🏢 Canadian Tire Corporation
📍 Toronto