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At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need

- people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
- inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
- and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
- and one of Canada's Best Diversity Employers.

Express Connect Coordinator - FTT - Nanaimo

Number of positions: 1 Job Location: Nanaimo DO

Employment type: Temporary Region: Vancouver Island

Hours of work: Full-time (37.5 hrs/wk) Adaptable Work Role: Remote

Annual salary: $ 64,100.00 - 69,200.00

What you'll do

- Creates service orders for a variety of customer requested projects such as connection of overhead and underground

services of 100 amp, 200 amp or 400 amp, non-CT metered services., etc; issues connection orders on behalf of, and as

- instructed by Distribution Design; manages projects from inception to completion; enters new service data into the
- Geographic Information System (GIS).
- Completes Electric Services Orders (ESO) by entering various meter data, meter multipliers, billing multipliers, billing

information, meter reading routes/locations and related back billing instructions. Establishes, maintains and deletes

- customer accounts. Provides an enquiry service to internal and external customers on billing issues regarding service work.
- Investigates discrepancies/errors and follows up with corrective action regarding service orders.
- Issues ESOs and work orders for disconnections and reconnections, removals, alterations and new connections





incompliance with Distribution Standards, Electric Tariff, Secondary Voltage Revenue Metering and be consistent with

- permits, billing, credit, security and other criteria. Processes ESO and work order information following emergency and/or
- security activities initiated by others.
- Assists Contact Centre and Billing Operations by preparing billing related orders for miscellaneous, in advance, standard,

non-standard and other charges for BC Hydro and third-party customers; tracks payment activity prior to releasing ESOs

- and work orders; informs customers of payment requirements such as for call back and other charges.
- Examines customer accounts in SAP and determines the need for creating new accounts and required fees (such as

identifying fees pending) based on established policy and guidelines; advises customers accordingly.

- Assists Distribution Design staff by issuing ESOs and work orders for a variety of other projects such as: upgrading

overhead transformers, etc; administers and raises work orders for new facilities such as: traffic signals and street lighting;

- assists by tracking and reporting all information for possible damage claims and information requests.
- Maintains liaison between customers, municipal officials, contractors, line crews and other utilities to explain policies,

procedures and costs/rates related to an electric service request. May be required to provide cautionary comments





- process such as the Red Tag procedure.
- Prepares, processes and maintains a variety of forms, documents, files, reports and summaries related to distribution

system records, statistics and activities including GIS record updating.

- Preparing and revising a variety of plans, drawings and maps relating to the distribution system.
- Collects information such as permits and declarations, releases for construction and monitors the progress of work orders

that have been initiated by others and performs a variety of duties such as: routing work; responding to power quality

- complaints and aerial trespass problems; informing customers of planned interruptions; processing and monitoring work
- orders related to maintenance of plant, lines and poles; coordinating work with Line Department; providing and receiving
- information related to requirements for rights-of-way; and processing and maintaining records for flat rate accounts.
- May be required to assist Distribution Design staff with billing and account information and reviewing and issuing Design

work orders for connections.- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

What you bring

- High school graduation with Physics 11, Math 12 and English 12.
- Two (2) years of previous experience in a related Distribution or Customer Service job and one (1) year of demonstrated

working knowledge of BC Hydro’s distribution system, service connection process and electrical code.

- Completion of BC Hydro Express Connect training program (including completion of Electrical Utility Fundamentals and

BC Electrical Code courses or equivalent).

- Some positions may be required to hold a valid class five (5) driver

📌 Express Connect Coordinator - Ftt - Nanaimo
🏢 BC Hydro
📍 Nanaimo